Should Telecom credit $2000 for 70MB roaming charges?

Forums › Spark New Zealand (including Skinny and BigPipe) › Should Telecom credit $2000 for 70MB roaming charges?

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jpollock

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#591741 7-Mar-2012 13:57

alienwithin: to be honest the story reminds me of internet scams, or the still ongoing asian lady constantly ringing up to say that we have a virus on our computer. roaming charges have been in the news, on fair go, on target for quite a few years and yet people still pay no attention to the messages they do get on their phones when over seas. Now, if my 70 year old parents can bother to pick up the phone, call telecom and ask them what charges apply in such and such country when they travel, then surely other people can as well.

Credit cards don't give you unlimited credit, why should your phone company?

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Klipspringer

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#591744 7-Mar-2012 14:00

jpollock:
alienwithin: to be honest the story reminds me of internet scams, or the still ongoing asian lady constantly ringing up to say that we have a virus on our computer. roaming charges have been in the news, on fair go, on target for quite a few years and yet people still pay no attention to the messages they do get on their phones when over seas. Now, if my 70 year old parents can bother to pick up the phone, call telecom and ask them what charges apply in such and such country when they travel, then surely other people can as well.

Credit cards don't give you unlimited credit, why should your phone company?

Credit cards stop working when the credit runs out

jpollock

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#591754 7-Mar-2012 14:08

BraaiGuy:
jpollock:

Credit cards don't give you unlimited credit, why should your phone company?

Credit cards stop working when the credit runs out

Yes, yes it does - that's what's called "a good thing". :)

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Skolink

1081 posts

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#591773 7-Mar-2012 14:37

jpollock:
gjen:

So lets look at another example that we take for granted and use overseas; Bank services, ...

And yet, they lost a court case over hiding international currency charges and other fees, and had to refund a lot of money.

http://www.converge.org.nz/watchdog/12/04.htm

Why couldn't the government regulate telcos to disclose what proportion of the roaming charges were from the overseas telco. Just like the offshore margins are spelled out on my VISA bill. It seems to me like they might be hiding huge profits, and blaming the overseas telco.
Of course if the number of customers roaming in both directions is about the same, the local teco and the foriegn telco would just agree to charge each other extremely high rates, and the claim that they do not profit (directly) from their own customers roaming would be true.

DonGould

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#591774 7-Mar-2012 14:41

Skolink: Why couldn't the government regulate telcos ...

In asking this question you have to consider the same regulation on other industries.

Should Honda be required to publish the wholesale cost of the new Civic? Should Honda also be required to publish the exchange rate at the time of purchase, forx exchange?

Regulation in this case is a very messy way of addressing something that isn't really a problem.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

plambrechtsen

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#591788 7-Mar-2012 14:54

And In the news - Telecom Smartens International Data Roaming : http://www.telecom-media.co.nz/releases_detail.asp?id=3835

And people can check it out here: http://m.telecom.co.nz/roamingsmartcaps

jpollock

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#591798 7-Mar-2012 15:06

plambrechtsen: And In the news - Telecom Smartens International Data Roaming : http://www.telecom-media.co.nz/releases_detail.asp?id=3835

And people can check it out here: http://m.telecom.co.nz/roamingsmartcaps

Nice. 2->30's a bit rough at $30/MB, but the smart cap is definitely nice. Wish I had a TNZ phone to try it out now. :)

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plambrechtsen

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#591803 7-Mar-2012 15:11

jpollock:
plambrechtsen: And In the news - Telecom Smartens International Data Roaming : http://www.telecom-media.co.nz/releases_detail.asp?id=3835

And people can check it out here: http://m.telecom.co.nz/roamingsmartcaps

Nice. 2->30's a bit rough at $30/MB, but the smart cap is definitely nice. Wish I had a TNZ phone to try it out now. :)

It's actually based on a $ amount from what I have seen in the portal:

Also a nice feature of Smartcaps is that you can get a SMS on a second device to warn if you go over your limit. Which covers off iPad's and Datacards that can't receive SMS's.

jpollock

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#591834 7-Mar-2012 16:11

plambrechtsen:
jpollock:
plambrechtsen: And In the news - Telecom Smartens International Data Roaming : http://www.telecom-media.co.nz/releases_detail.asp?id=3835

And people can check it out here: http://m.telecom.co.nz/roamingsmartcaps

Nice. 2->30's a bit rough at $30/MB, but the smart cap is definitely nice. Wish I had a TNZ phone to try it out now. :)

It's actually based on a $ amount from what I have seen in the portal:

Also a nice feature of Smartcaps is that you can get a SMS on a second device to warn if you go over your limit. Which covers off iPad's and Datacards that can't receive SMS's.

That's very pretty. As long as it defaults to $150 (instead of unlimited), that's gorgeous.

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plambrechtsen

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#591841 7-Mar-2012 16:30

jpollock: That's very pretty. As long as it defaults to $150 (instead of unlimited), that's gorgeous.

It does. The default for regular Consumer folks is $150 unless they go into the portal and change it themselves or ring up and talk to a CSR.

EDIT: I've just had correction on this which is large business customers on business plans stay on unlimited and the $150 default only applies to Consumer plans.

So we're all recommending everyone go into the portal if you're planning to travel and check & set the limit to what you want.

binarybrother

42 posts

Geek

#591853 7-Mar-2012 16:44

You know what I find funny about this whole topic? That people are willing to go to the media and broadcast to the world how stupid they are because they don't want to pay a bill. I'm sure this guy wouldn't have just called people using his phone like he was in NZ while roaming.

Person gets ripped off because a company purposely mislead them = bad

Person gets ripped off because they were too drugged up or drunk to understand = stupid

Person gets ripped off because they didn't bother to understand a product and complained to the media = joke

By the way I agree data roaming charges are way too high and that all the telcos are creaming it! It will take time and government regulation to fix that one I think. Bit hard though with the nature of global commercial agreements.

Until then all the telco's can do is try and prevent people from 'self harm' as much as they can.

codyc1515

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#591869 7-Mar-2012 17:29

plambrechtsen:
jpollock: That's very pretty. As long as it defaults to $150 (instead of unlimited), that's gorgeous.

It does. The default for everyone is $150 unless they go into the portal and change it themselves or ring up and talk to a CSR.

Wow, this is a really cool new "feature". Wonder how long until the other 2 implement something similar...

jpollock

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#591948 7-Mar-2012 20:29

codyc1515:
plambrechtsen:
jpollock: That's very pretty. As long as it defaults to $150 (instead of unlimited), that's gorgeous.

It does. The default for everyone is $150 unless they go into the portal and change it themselves or ring up and talk to a CSR.

Wow, this is a really cool new "feature". Wonder how long until the other 2 implement something similar...

Yeah, that's definitely sexy.

Yes, I am so sad that I find features like this "sexy".

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