Slammed Telecom Account

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Cookie67

10 posts

Wannabe Geek

#103057 29-May-2012 20:20

Anyone had any experience of this? My broadband account with Telecom has been slammed, and I have been advised that it is going to happen again tomorrow! I am gobsmacked to say the least. Anyone out there got any advice?

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652 posts

Ultimate Geek

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#632207 29-May-2012 20:23

Ahhh.... What?

RunningMan

8953 posts

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#632209 29-May-2012 20:23

To what company?

johnr

19282 posts

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#632212 29-May-2012 20:26

No idea what you are on about!

RunningMan

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#632214 29-May-2012 20:27

I had to Google it...

freitasm

BDFL - Memuneh
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Geekzone

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#632215 29-May-2012 20:28

A "slammed" account is when it is transferred to another provider *WITHOUT* the account holder authorisation.

It is a nightmare when it happens because the previous provider can't give any information to where the account is going due to "privacy act". Believe it or not. It's like hijacking your account.

Good luck with finding out the new provider.

count0nz

42 posts

Geek

#632216 29-May-2012 20:29

Think he means This

I've actually had it done to Me, Door Knocker Selling Telestria Clear
Signed us up for their service without our Permission and we were on Telecom at the Time
Was a Nightmare, Turns out the Guy did it to quite a few people.

freitasm

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Geekzone

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#632222 29-May-2012 20:34

Cookie67: Anyone had any experience of this? My broadband account with Telecom has been slammed, and I have been advised that it is going to happen again tomorrow! I am gobsmacked to say the least. Anyone out there got any advice?

Did they tell you which company took over the account?

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johnr

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#632224 29-May-2012 20:37

Well you learn something new everyday!

Cookie67

10 posts

Wannabe Geek

#632228 29-May-2012 20:40

Telecom at the moment are unable to tell us who has taken the account...But wait there is more, the slamming happened two weeks ago and is about to happen again, tomorrow. AND Telecom are unable to stop it!!

johnr

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#632230 29-May-2012 20:43

Sounds messy and complicated,

MikeB4

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#632231 29-May-2012 20:44

This cannot be legal.

RunningMan

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#632232 29-May-2012 20:45

Cookie67: Telecom at the moment are unable to tell us who has taken the account...But wait there is more, the slamming happened two weeks ago and is about to happen again, tomorrow. AND Telecom are unable to stop it!!

They may be unable to stop it (and I'm sure that someone more knowledgeable than I would confirm/deny), but I would have thought they would have a process to establish who the connection is being transferred to via their wholesale provider (Chorus).

Cookie67

10 posts

Wannabe Geek

#632235 29-May-2012 20:49

Nope, apparently it is not legal. Telecom have told me that the wholesaler (Chorus) will not release the details of who has taken the account due to the privacy laws. I'm no legal expert but surely it is my privacy that has been breached here and as such, should be entitled to know who has done the breaching??

mattwnz

20141 posts

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#632237 29-May-2012 20:54

Cookie67: Nope, apparently it is not legal. Telecom have told me that the wholesaler (Chorus) will not release the details of who has taken the account due to the privacy laws. I'm no legal expert but surely it is my privacy that has been breached here and as such, should be entitled to know who has done the breaching??

Surely telecom can only allow people that are authorised to make changes to your account, to make those changes, and they must have mechanisms in place to police it. Sounds like you have been a victim of fraud. Perhaps you ned to lay a compliant to the police and the privacy commissioner about it, as it sounds like someone may have illegally got access to your account details.

RunningMan

8953 posts

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#632238 29-May-2012 20:55

Cookie67: Nope, apparently it is not legal. Telecom have told me that the wholesaler (Chorus) will not release the details of who has taken the account due to the privacy laws. I'm no legal expert but surely it is my privacy that has been breached here and as such, should be entitled to know who has done the breaching??

IANAL, however, people do often seem to quote the Privacy Act as a blanket "we aren't telling you" excuse, when in actual fact you may be entitled to that information.

I would suggest politely speaking to a supervisor at Telecom (they are your ISP, and you have a contract with them), and getting them to push the issue a bit harder with Chorus - specifically if they are not telling you due to a "privacy law", what specific law / section are they referring to...

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