Telecom broadband connection not redirecting http to https

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CYaBro

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#107102 7-Aug-2012 13:23

Hey,

Can anyone else with a Telecom DSL connection, or other type connection if you like, test a page for me?

http://amp.vero.co.nz

What should happen is you should get redirected to https://amp.vero.co.nz.

However with 3 Telecom DSL customers I've tested it with it isn't working, you just get the Page cannot be displayed error.

It works fine on our fibre and Vodafone DSL connections.

Opinions are my own and not the views of my employer.

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374 posts

Ultimate Geek

#668967 7-Aug-2012 13:47

Tested on Galaxy Note (Telecom) - working fine using default (ICS) browser.

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- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

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cyril7

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#668999 7-Aug-2012 14:07

Does the right thing here on a Telecom connection behind a gen-i proxy.

Cyril

stevenz

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#669033 7-Aug-2012 14:27

Tried rebooting your modem and/or router?

@KnightNZ

CYaBro

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#669048 7-Aug-2012 14:41

As I said this is not working at three different sites and the only common thing between them is that they are all on a Telecom DSL connection. They're all using different routers too.

I've just tested from a forth client's site, who is also Telecom, but they are not in our city, and the problem also exists at their site.
So that's 4 Telecom sites that are all showing the same issue of not being able to redirect from http://amp.vero.co.nz to https://amp.vero.co.nz.
You can browse fine to the https site if you type that in directly though so it's just the redirection that isn't working.

Update: Just tried from a residential client, who is on Telecom DSL, and it works OK from there.
So the other sites that it isn't working on could be because they are on a business connection??? They all have static IPs, while the home connection I tested on doesn't, so could that make a difference?

Opinions are my own and not the views of my employer.

qraider

374 posts

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#669059 7-Aug-2012 15:06

Just tried on one of our test machines that has a static ip (EUBA connection) - works fine ...

oh ... may have just found something ... checking ...

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

jbard

1377 posts

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#669063 7-Aug-2012 15:07

CYaBro: As I said this is not working at three different sites and the only common thing between them is that they are all on a Telecom DSL connection. They're all using different routers too.

I've just tested from a forth client's site, who is also Telecom, but they are not in our city, and the problem also exists at their site.
So that's 4 Telecom sites that are all showing the same issue of not being able to redirect from http://amp.vero.co.nz to https://amp.vero.co.nz.
You can browse fine to the https site if you type that in directly though so it's just the redirection that isn't working.

Update: Just tried from a residential client, who is on Telecom DSL, and it works OK from there.
So the other sites that it isn't working on could be because they are on a business connection??? They all have static IPs, while the home connection I tested on doesn't, so could that make a difference?

Tried by Telecom at home and had the same problem, fine in work on xnet.

Paulthagerous

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#669065 7-Aug-2012 15:08

Timed out on my Telecom ADSL2+ connection here at home.

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mattwnz

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#669069 7-Aug-2012 15:11

CYaBro: Hey,

Can anyone else with a Telecom DSL connection, or other type connection if you like, test a page for me?

http://amp.vero.co.nz

What should happen is you should get redirected to https://amp.vero.co.nz.

However with 3 Telecom DSL customers I've tested it with it isn't working, you just get the Page cannot be displayed error.

It works fine on our fibre and Vodafone DSL connections.

Doesn't work. Contact the vero website to fix it, they may need to contact telecom

qraider

374 posts

Ultimate Geek

#669078 7-Aug-2012 15:26

CYaBro, you wouldn't happen to have the static ip address would you ?

... or any of the ip address that are having issues would be good too ..

I'm seeing if plambrechtsen can pop in "officially" in a bit

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

LennonNZ

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#669080 7-Aug-2012 15:27

Looks simple enough and should work.....
telnet amp.vero.co.nz 80
Trying 202.47.81.246...
Connected to amp.vero.co.nz.
Escape character is '^]'.
GET / HTTP/1.1
Host: amp.vero.co.nz

HTTP/1.1 302 Moved Temporarily
Location: HTTPS://amp.vero.co.nz/
Connection: close
Cache-Control: no-cache
Pragma: no-cache

Ulless the Capital HTTPS is confusing things on Telecom's Side. Can you go to https://amp.vero.co.nz directly?

Paulthagerous

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#669094 7-Aug-2012 15:40

LennonNZ:

Ulless the Capital HTTPS is confusing things on Telecom's Side. Can you go to https://amp.vero.co.nz directly?

Yes, for me the https works, the http fails though.

linw

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#669103 7-Aug-2012 15:56

No go here (Telecom dsl) using IE9.

CYaBro

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#669104 7-Aug-2012 16:01

qraider: CYaBro, you wouldn't happen to have the static ip address would you ?

... or any of the ip address that are having issues would be good too ..

I'm seeing if plambrechtsen can pop in "officially" in a bit

They are all in the 125.236.???.??? range.

Opinions are my own and not the views of my employer.

plambrechtsen

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#669105 7-Aug-2012 16:02

Tested here on XT MBB without an issue and a DSL circuit I have at the office without an issue but was contacted by a 3rd level support guy who has duplicated it on a certain customer type.

So if people are having the issue please can you e-mail me pl at telecom dot co dot nz with your relevant information.

- Account Number
- Phone number of the DSL connection.
- IP Address assigned to your broadband connection

And I will forward it onto the 3rd level guy who is working on it.

qraider

374 posts

Ultimate Geek

#669120 7-Aug-2012 16:24

CYaBro:
qraider: CYaBro, you wouldn't happen to have the static ip address would you ?

... or any of the ip address that are having issues would be good too ..

I'm seeing if plambrechtsen can pop in "officially" in a bit

They are all in the 125.236.???.??? range.

If you could send the info to plambrechtsen we'll hopefully get it sorted for you asap.

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

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