Please check my adsl2+ line stats - Internet turned painfully slow suddenly

Forums › Spark New Zealand (including Skinny and BigPipe) › Please check my adsl2+ line stats - Internet turned painfully slow suddenly

Damager

2125 posts

Uber Geek

#110088 3-Oct-2012 00:27

At some stage last night. My inter started to turn into a major crawl. Normally it just whizzez! However, that seems a distant memory as web pages are taking an age to load. Here's my line stats, Im about 60 metres from a cabinet. I noticed a few crc and hec errors. Do they have something to do with whats happened? I changed the adsl filter also and doesnt seem to have had an effect.

Link Information

Uptime:0 days, 0:13:05

DSL Type:G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]:1.013 / 19.916

Bandwidth (Up/Down) [kbps/kbps]:1.021 / 17.771

Data Transferred (Sent/Received) [MB/MB]:1,29 / 3,40

Output Power (Up/Down) [dBm]:12,0 / 16,5

Line Attenuation (Up/Down) [dB]:1,0 / 2,0

SN Margin (Up/Down) [dB]:13,5 / 12,5

Vendor ID (Local/Remote):TMMB / BDCM

Loss of Framing (Local/Remote):0 / 0

Loss of Signal (Local/Remote):0 / 0

Loss of Power (Local/Remote):0 / 0

Loss of Link (Remote):0

Error Seconds (Local/Remote):0 / 0

FEC Errors (Up/Down):0 / 1

CRC Errors (Up/Down):203 / 0

HEC Errors (Up/Down):513 / 0

This is on a TG585 v8 modem. Tried a v7 model and same result. Any ideas? Ive gone from awesome to crap in the space of minute and changed modems/filters and same result.

Damn it.. the stats info formatting has crapped itself by the looks of it.

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Damager

2125 posts

Uber Geek

#695267 3-Oct-2012 01:22

I've gone instantly from watching 1080p video on youtube to not even being able to watch 240p!

Ragnor

8222 posts

Uber Geek

Trusted

#695272 3-Oct-2012 02:29

Link Information
Uptime:0 days, 0:13:05
DSL Type:G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]:1.013 / 19.916
Bandwidth (Up/Down) [kbps/kbps]:1.021 / 17.771
Data Transferred (Sent/Received) [MB/MB]:1,29 / 3,40
Output Power (Up/Down) [dBm]:12,0 / 16,5
Line Attenuation (Up/Down) [dB]:1,0 / 2,0
SN Margin (Up/Down) [dB]:13,5 / 12,5
Vendor ID (Local/Remote):TMMB / BDCM
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):0 / 0
FEC Errors (Up/Down):0 / 1
CRC Errors (Up/Down):203 / 0
HEC Errors (Up/Down):513 / 0

Line rate and attenuation look normal/good.

CRC errors and HEC errors might be indicative of a physical line issue, basically lodge a fault with the help desk and go through the tiresome but necessary troubleshooting process/steps, if that doesn't resolve it they will book a Chorus tech to come out and check the line/exchange port etc.

johnr

19282 posts

Uber Geek
Inactive user

#695283 3-Oct-2012 07:09

Maybe it was part of planned work with your ISP

Damager

2125 posts

Uber Geek

#695781 3-Oct-2012 19:36

Struggling to load any page as i write this. Called Telecom, they said there's a constant stream of disconnections in the last 2 days, where as before, hardly any. They will do 24 hours of line monitoring before consulting Chorus. Telecom will call me tomorrow to advise. I noted to just go and check as they've already got 2 days of data?

See what they say tomorrow. The CSR was unaware of any maintenance by Telecom.

Damager

2125 posts

Uber Geek

#696384 4-Oct-2012 20:22

Supposed to have done something tonight.. change a port, not sure but looks like things have worsened. Far more errors now than my first lot of stats!

Uptime:0 days, 20:27:06

DSL Type:G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]:993 / 18.476

Bandwidth (Up/Down) [kbps/kbps]:1.012 / 20.142

Data Transferred (Sent/Received) [GB/MB]:142,35 / 88,19

Output Power (Up/Down) [dBm]:12,0 / 12,5

Line Attenuation (Up/Down) [dB]:3,0 / 2,5

SN Margin (Up/Down) [dB]:13,5 / 5,5

Vendor ID (Local/Remote):TMMB / BDCM

Loss of Framing (Local/Remote):0 / 0

Loss of Signal (Local/Remote):65.538 / 0

Loss of Power (Local/Remote):0 / 0

Loss of Link (Remote):0

Error Seconds (Local/Remote):131.071 / 0

FEC Errors (Up/Down):69.720 / 860.274

CRC Errors (Up/Down):46.117 / 401

HEC Errors (Up/Down):1.021.378.568 / 10.093

kyhwana2

2566 posts

Uber Geek

#696386 4-Oct-2012 20:25

Sure you havn't blown your data cap and are being throttled?

Damager

2125 posts

Uber Geek

#696398 4-Oct-2012 20:35

kyhwana2: Sure you havn't blown your data cap and are being throttled?

no capping on this plan, plus im sure the broadband support team would have noticed that by now if it was throttling?

if it was throttled, then basically what Im getting is worse than a 56k modem. It's been years since I was on a throttled plan but my connection is totally useless. Throttling means you stay connected at a lower speed. What im getting is constant disconnections every minute.

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Damager

2125 posts

Uber Geek

#697696 8-Oct-2012 02:28

Resolved by the broadband complex team. Port changed and now get following results.

Link Information

Uptime: 0 days, 2:28:39

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 929 / 20.700

Bandwidth (Up/Down) [kbps/kbps]: 937 / 18.603

Data Transferred (Sent/Received) [MB/GB]: 125,39 / 2,67

Output Power (Up/Down) [dBm]: 12,0 / 12,5

Line Attenuation (Up/Down) [dB]: 1,0 / 2,5

SN Margin (Up/Down) [dB]: 17,0 / 15,0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 14

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 7 / 0

Errors virtually eliminated and attenuation lower. Connection now stable, gone from constant disconnects to fully stable..Glad I rang up and got it sorted!