I'm struggling a bit with Telecom a the moment and need some advice!
Over the past year or so my broadband speeds are getting progressively slower and slower till now where in the evenings its nigh on useless!
I live in a small village west of CHCH (West Melton) - I am a few Km from the cabinet and while my speeds are not lightning fast they have been acceptable (6.5M down / 0.9M up)
Ive a case open with telecom on this but not getting a lot of traction and I know why (well i think I know why!)
Ive collected a fair amount of speedtest data over the past weeks and its pretty obvious the problem is contention rates.
Heres the survey I did over the past weekend:
DateTime Ping Down Speed Up Speed 28-Sep23:05:00 159 1.04 0.09 29-Sep07:20:00 137 4.29 0.66 09:30:00 142 1.3 0.08 10:30:00 150 1.2 0.7 12:00:00 171 0.8 0.64 13:00:00 140 1.59 0.71 16:30:00 134 3.8 0.74 22:00:00 165 1.2 0.7 30-Sep08:50:00 77 5.7 0.74 12:04:00 78 1.4 0.7 16:30:00 153 1.7 0.7 21:00:00 147 0.6 0.7 22:50:00 2.04 0.7 00:08:00 140 1.6 0.7 1-Oct06:50:00 133 5.47 0.74 18:13:00 156 0.9 0.67 22:40:00 192 0.48 0.6 23:00:00 161 1.1 0.6 2-Oct07:05:00 137 4.9 0.7
So - looking at that I can see easily that quiet times = ok speeds given the modem negotiated rate of 6.5M - but in times of busy periods such as evening its down right unusable.
West Melton is going through a huge growth due to migrants from the city buying new properties - my friends are 13th on a waiting list for a free port in the village and have been waiting for 6 months so far.
I'd change provider but that wont help and I'd loose my port
I'd go to wifi but we have a &(&(*&(* mobile signal too !
I've logged a case with telecom who have chorus on it but I am quite sure that its simply the local cabinet is overloaded - we are DSL not upgraded - no DSL2 or VDSL here!
I even asked they freeze or reduce my charge to no avail
not sure what else i can do ... we are a family of 4 heavy internet users and this is causing some stress with teenagers trying to study - while I try and run a business from home!
Not sure who else to nose up to get some action on this... as we have 100's of new homes in the area and more being built this situation will only get quickly and progressively worse!
Thoughts? (Ive changed all the normal points etc -filter etc ) looks simply congestion?