Mac user can't send emails

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Forums › Spark New Zealand (including Skinny and BigPipe) › Mac user can't send emails

silverbirch

275 posts

Ultimate Geek

#110551 11-Oct-2012 12:52

a friend has a Macbook and for a few days has been unable to send emails unless she does it via Yahoo. She's phoned telecom and they say it's an apple issue. Can anyone shed any light on this?

Thanks

"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

trig42

5816 posts

Uber Geek

ID Verified

#699649 11-Oct-2012 12:55

Sounds odd to me. It will be a setting in her mail program for outgoing server.

silverbirch

275 posts

Ultimate Geek

#699654 11-Oct-2012 13:00

Hmmm - but seems odd if she hasn't changed anything?

"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

johnr

19282 posts

Uber Geek
Inactive user

#699661 11-Oct-2012 13:17

What smtp address are they using?

nisch

39 posts

Geek

#699662 11-Oct-2012 13:25

Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,

silverbirch

275 posts

Ultimate Geek

#699674 11-Oct-2012 13:45

nisch: Is she using Apple's Mail application to send emails out? if yes then use "connection doctor" tool from menu to diagnose details of the issue.

Cheers,

Thanks - will send her the link.

"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

xpd

Geek @ Coastguard NZ
13769 posts

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Retired Mod

ID Verified

Trusted

Lifetime subscriber

#699679 11-Oct-2012 13:56

Whats the error message ? (if any)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

akia

489 posts

Ultimate Geek

Trusted

#699732 11-Oct-2012 15:13

Maybe a few questions to ask.

Have they done any updates to Apple recently? Have they played with the settings at all? I have a macbook and I use Yahoo!Xtra mail through my mail application and I have been able to send/receive emails within the past couple of days so I doubt it's a widespread Apple issue.

Like @xpd has asked - any error messages (if any) would help too please.

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