FYI - Xtra Hosted Email down (officemail)

Forums › Spark New Zealand › FYI - Xtra Hosted Email down (officemail)

mmlakeman

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Topic # 111388 1-Nov-2012 14:42

From Telecom Status page:

Officemail Issue

Some office mail customers may be experiencing delays in sending or receiving email. Our technicians are currently working to resolve this issue. We apologise for any inconvenience.

A client called - apparently its been down for nearly 2 days!!!

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Vocus

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Reply # 710447 1-Nov-2012 14:53

"delays" is not the same thing as "down"... which is it?

mmlakeman

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Reply # 710451 1-Nov-2012 14:57

they haven't received an email in 2 days. I guess it might turn up eventually but thats down as far as I'm concerned.

mattwnz

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Reply # 710456 1-Nov-2012 15:04

mmlakeman: they haven't received an email in 2 days. I guess it might turn up eventually but thats down as far as I'm concerned.

Check their spam folder. When I used their email years ago, many legitimate emails ended up there. But there are far better options now.

Zeon

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Reply # 710471 1-Nov-2012 15:44

Yea heaps of emails to people with them are bouncing for me. System Undeliverable etc.

mattwnz

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Reply # 710479 1-Nov-2012 16:08

Zeon: Yea heaps of emails to people with them are bouncing for me. System Undeliverable etc.

Any other details in the bounced emails? Normally the bounced email will detail the reason for the bounce, such as the sender being on a RBL, or a email address not exisiting.

richirvine

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Reply # 710555 1-Nov-2012 18:05

Hi team, apologies for this. We've had an issues which is now resolved, but the email back log is taking a while to clear. There's a little more detail on our website.

http://www.telecom.co.nz/whatsnew/broadbandservicestatus/?f=all

@richirvine
@telecomnz

azzaj

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Reply # 710815 2-Nov-2012 08:31

I've got a customer who is expecting about 2000 emails since the backlog started.

Xtra appears to be releasing an email every 9 minutes but and here is the kicker, normal fresh mail is still being delayed while the backlog clears. So while the problem is said to be fixed, it isn't really.

I just rang xtra business and the dude on the phone mentioned that last he heard was 20 thousand mails had been cleared from the backlog, I asked him if he meant 20 million but apparently no it was just 20 thousand.

I'm a little lost for words, on another note can anyone here suggest any better options for a mailbox?

johnr

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Reply # 710818 2-Nov-2012 08:41

azzaj:on another note can anyone here suggest any better options for a mailbox?

azzaj

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Reply # 710820 2-Nov-2012 08:43

Oh very nice :D

I see you are from vodaclear though.

Glass houses, stones etc :P

johnr

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Reply # 710826 2-Nov-2012 08:50

Mauricio looks like I need my trusted name badge updated :P

freitasm

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Reply # 710831 2-Nov-2012 09:01

Regardless of name, Azzaj is right on that though... Vodafone has its own shares of mail failures now and then.

Back on topic folks. I am watching this thread now.

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dan

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Reply # 710858 2-Nov-2012 10:01

I have a customer with 40+ officemail mailboxes, in a few hours it will now be 3 days where they haven't had a proper working email setup.

it may be fixed but the backlog essentially means its still not usable, i sent some tests to officemail mailboxes none have arrived 45 mins later, and still most emails are missing from last few days

pretty bad really, officemail is really not a reliable business product. Alot of these issues have occured over last few years., and im super happy i moved 90% of my customers away from officemail over the last 1.5 years

On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system

azzaj

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Reply # 710881 2-Nov-2012 10:41

dan: On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system

Where are you planning on moving them to?

dan

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Reply # 710883 2-Nov-2012 10:46

azzaj:
dan: On the brightside i can try and use this 3 days outage as a great reason to get the last of my customers off this system

Where are you planning on moving them to?

I use Onenet for hosted exchange email and backups for all my other customers. - they are based in Auckland. www.onenet.co.nz

azzaj

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Reply # 710886 2-Nov-2012 10:49

Many thanks, will check them out.

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