Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mjb

mjb

996 posts

Ultimate Geek

Trusted

#112135 27-Nov-2012 18:21
Send private message

I have two mobile accounts on my telecom bill (and that's the only thing) - the first is mine, on a 24 month contract, and the second is my wife's, on the old $40 smartphone plan.

On our last bill, she managed to incur $60 worth of txt messages over and above the 300 included.. (she sheepishly said "oops"), so I decided to look at the current postpaid offerings, and move her to a new plan. After looking, I was pleasantly surprised to find that the $29 open smartphone plan is an upgrade, and cheaper to boot.

So, I decided to 'upgrade' her, by following my nose on the website - after filling out the right details, and following the confusing direction to proceed as if you're getting a new SIM, then check the 'use old sim' option later in the process. No problem, clicked submit, with an order value of $0. Get all email notification, etc etc.

This was Friday night - I think I checked her plan using Your Telecom on her phone on Saturday, and it still showed the $40 plan. So, at that point I called customer services to check when it would actually change over. The guy on the phone largely seemed confused about what I'd requested, and what I actually wanted, but once I think he worked it out, he said he'd get someone to process the change first thing Monday.

I haven't even looked since then, as I'm not that bothered about it, just wanting to make sure that things actually progress as they should, since the whole process on the telecom site seemed very clunky and crap to be honest... not integrated with my account at all.

So, anyway, cue today, when a sim arrives in the mail. what do I do now?


tl;dr: plan change on existing SIM via telecom website ends up having a SIM arrive in the post.




contentsofsignaturemaysettleduringshipping


Create new topic
plambrechtsen
1948 posts

Uber Geek
Inactive user


  #724243 28-Nov-2012 15:42
Send private message

You can use the online chat system to see what's going on too.

If you have any further issues you can also email me pl at telecom dot co dot nz and I could check out what the story is.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.