Broadband outage this morning 2012-12-11

Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband outage this morning 2012-12-11

morrisk

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#112491 11-Dec-2012 06:12

I am unable to connect to Internet this morning. In Wellington Te Aro. Usual steps have not worked. Anyone eps have problems? On hold for help desk for 20 minutes so far

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#730078 11-Dec-2012 06:30

Down here in auckland Dsl but not ATM or PPP

Batman

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#730080 11-Dec-2012 06:38

Same in Dunedin

Batman

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#730081 11-Dec-2012 06:38

Major outage eh

morrisk

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#730082 11-Dec-2012 06:44

Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.

hobsonlea

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#730086 11-Dec-2012 06:55

Telecom tweet... 21 mins ago , so 6:24 timed..

"Some customers are having broadband connectivity issues this AM. Chorus tech investigating. Apologies. Will update when we know more. ^RI "

morrisk

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#730087 11-Dec-2012 06:57

Help desk answered and confirmed the problem is widespread. Suggested I wait 2 hours and recheck and call again if not working. Stated that it was an " authentication" problem.

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AKLWestie

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#730088 11-Dec-2012 06:59

Same problem here in Henderson, lights on router said there is ADSL signal on the line but no PPP.

This one sounds very major.

riahon

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#730089 11-Dec-2012 07:05

Strange, I am in Hamilton and no issues here, but friend also in Hamilton text me saying her internet is down. Was there any indication on which part of the country is affected?

hobsonlea

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#730090 11-Dec-2012 07:06

From Chris Quin
@chrisjquin: Looks like we have a major broadband outage issue since early am, all escalation working on it right now and will update......sorry

hobsonlea

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#730091 11-Dec-2012 07:08

@TelecomNZ: Apologies to customers having broadband issues this AM, team on tech audio working to resolve ASAP - will update when we know more ^RI

plambrechtsen

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#730093 11-Dec-2012 07:17

There has been a major outage impacting many customers (including my own home connection :(

It's has been worked on since the outage started and I'll update when I know more.

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grb67

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#730095 11-Dec-2012 07:22

Out in Christchurch too. Calls have started from customers with no Sip access and no visibility of vehicle tracking. Going to be a long day

Shindig

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#730096 11-Dec-2012 07:26

Out in Auckland CBD for me as well. Red light on router.
Rebooted, checked connections... nothing...

The little things make the biggest difference.

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#730097 11-Dec-2012 07:27

Attention ... This is not a drill

jonb

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#730099 11-Dec-2012 07:31

morrisk: Seems so. Still on hold to help desk now 40 minutes. Status shows all green on Telecom website! Good to have geek zone to get some information.

Now has a red light for broadband service status on the website.

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