Is anyone else having fault with office 365 users on xtra?  Only seems to affect outlook, and only when in cached mode.

Its only affecting xtra customers, non xtra customers seem fine.

We have a small handful of office 365 users on xtra broadband that are having issues with connecting and sending emails.

Ive tried talking to xtra support who ran a linetest and then transferred me to the microsoft helpdesk (i got sick of hold music and hung up before anyone answered, i think the call was parked, not transferred at all)

Going to log a ticket with office 365, but it works from anyone non xtra, so doubt they can do anything.

it looks like a routing fault inside the msn network where traffic isnt coming back to xtra customers?


Is there anyone from xtra that is smart to enough to look at the data i can provide to help to resolve this issues with microsoft?  I cant get past the helpdesk filters to level2 without a failed linetest.