275ms Ping on Telecom Xtra Broadband

Forums › Spark New Zealand (including Skinny and BigPipe) › 275ms Ping on Telecom Xtra Broadband

Natha

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#113829 29-Jan-2013 14:13

Maximum package, 500GB bandwidth. We use to get AMAZING speeds, just lately, over the past 3 days, I can barely hold a Skype call with my girlfriend which is currently in America. She can't even hear me, and it's even worse if the webcams are on.

We use to get 12ms ping, now it's a little under 300 at all times. With terrible speeds. I use to get 17mbps download, 1.5mbps upload. Now:

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#752670 29-Jan-2013 14:23

Have you checked the wiring in your house??

If you email me pl at telecom dot co dot nz I can run a line test... but I would put fair money on the fact you would need a Master Filter.

Natha

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#752671 29-Jan-2013 14:25

Well, telecom already ran a line test, and it seemed fine. Masterfilter? it's been running fine up until now.

Zeon

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#752672 29-Jan-2013 14:26

Could be a line fault. Try an isolation test first (search this forum to find what an isolation test is).

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cyril7

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#752679 29-Jan-2013 14:54

Natha: Well, telecom already ran a line test, and it seemed fine. Masterfilter? it's been running fine up until now.

And thats the point, if you dont have a master filter you have the ability to unknowingly screw with the DSL signal by some seemingly harmless plugging in of a phone device.

Cyril

Natha

23 posts

Geek

#752682 29-Jan-2013 15:01

Zeon: Could be a line fault. Try an isolation test first (search this forum to find what an isolation test is).

Thanks. I disconnected every single connection to the line in the house, besides the modem, rebooted, and it's still the same results.

RunningMan

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#752684 29-Jan-2013 15:04

What are your modem DSL line stats, and approx where are you located?

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Natha

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#752685 29-Jan-2013 15:06

RunningMan: What are your modem DSL line stats, and approx where are you located?

I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany.

JamesL

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#752686 29-Jan-2013 15:06

How many people share the internet connection?

Sounds like someone has torrents running..

Natha

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#752687 29-Jan-2013 15:08

JamesL: How many people share the internet connection?

Sounds like someone has torrents running..

That's the weird thing. When I took the test. I'm the only one home. I don't use torrents. Nothing is downloading. My laptop is the only laptop on, and even after a reboot, it still remains.

Confusing.

plambrechtsen

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#752688 29-Jan-2013 15:09

Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring.

RunningMan

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#752690 29-Jan-2013 15:09

Natha:
I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany.

Not quite, but close. You'll need to log on to your modem, and see what the connection stats are for the DSL connection. Should be a couple of sync rates, attenuation, and noise margin.

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Natha

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#752691 29-Jan-2013 15:10

plambrechtsen: Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring.

Sorry mate. Emailed you.

RunningMan

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#752692 29-Jan-2013 15:10

Natha:
That's the weird thing. When I took the test. I'm the only one home. I don't use torrents. Nothing is downloading. My laptop is the only laptop on, and even after a reboot, it still remains.

Confusing.

Given it's a laptop, are you using WiFi or ethernet (wired) connection to your modem?

If using WiFi, stop, then try wired before doing anything else.

Natha

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#752694 29-Jan-2013 15:12

RunningMan:
Natha:
I'm guessing line stats, you mean ASDL2+? Well if so, it's ASDL2+. I'm located in Auckland, Botany.

Not quite, but close. You'll need to log on to your modem, and see what the connection stats are for the DSL connection. Should be a couple of sync rates, attenuation, and noise margin.

I'm assuming this?

plambrechtsen

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#752695 29-Jan-2013 15:13

Natha:
plambrechtsen: Still waiting for that email to me with your home phone line so then I can say it's a problem with your wiring.

Sorry mate. Emailed you.

Hummm Still hasn't come through... perhaps just message me here on Geekzone. (it's "pl at telecom dot co dot nz")

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