Frequent Telecom ADSL disconnects

Forums › Spark New Zealand (including Skinny and BigPipe) › Frequent Telecom ADSL disconnects

stenknz

103 posts

Master Geek

#115219 18-Mar-2013 13:07

Hi guys,

I’m with Telecom 150GB Home plan and for about three to four weeks I have been getting quite a lot of ADSL disconnections which is causing me quite a lot of pain!

I have a Master Splitter installed and nothing has changed on our property. Usually this happens at night but can also happen during the day there is no pattern as such. I have tried three different ADSL Modems and the all have the same issue.

Even if I force ADSL to connect it still doesn’t reconnect for ages. In the log I get a lot of DSL Carrier down errors.

I have changed all the cables from the phone jack to the DSL Modem and Ethernet cables from the modem (DLINK 502T) to the wireless AP (Linksys WRT54g) I know I will need to go through Telecom Broadband support but wanted to check with you guys to see what I can check\do.

Also since we changed from the Adventure plan to the Home plan my speed has dropped heaps. We used to get about 14Mbps and now we would be lucky if we have over 6Mbps

Any help would be great.

Many thanks.

PeterReader

6015 posts

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Lifetime subscriber

#783407 18-Mar-2013 13:07

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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plambrechtsen

1948 posts

Uber Geek
Inactive user

#783420 18-Mar-2013 13:16

stenknz: I have changed all the cables from the phone jack to the DSL Modem and Ethernet cables from the modem (DLINK 502T) to the wireless AP (Linksys WRT54g) I know I will need to go through Telecom Broadband support but wanted to check with you guys to see what I can check\do.

Right, so the best thing you can do is to throw out that hold horrid 502T router and get a new one.

Via Telecom the new TG582N Wireless N Routers are pretty solid and you can get them for ~$50 from memory.

Otherwise if you don't need wifi then get a Draytek Vigor 120 and you will be fine.

Plus you can email me your home phone number to pl at telecom.co.nz and I can check if the master filter was done properly or not.

stenknz

103 posts

Master Geek

#783438 18-Mar-2013 13:40

plambrechtsen:
stenknz: I have changed all the cables from the phone jack to the DSL Modem and Ethernet cables from the modem (DLINK 502T) to the wireless AP (Linksys WRT54g) I know I will need to go through Telecom Broadband support but wanted to check with you guys to see what I can check\do.

Right, so the best thing you can do is to throw out that hold horrid 502T router and get a new one.

Via Telecom the new TG582N Wireless N Routers are pretty solid and you can get them for ~$50 from memory.

Otherwise if you don't need wifi then get a Draytek Vigor 120 and you will be fine.

Plus you can email me your home phone number to pl at telecom.co.nz and I can check if the master filter was done properly or not.

Thank you for your reply plambrechtsen I will do. Would be interested to know the results.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#783446 18-Mar-2013 13:47

stenknz:
plambrechtsen:
stenknz: I have changed all the cables from the phone jack to the DSL Modem and Ethernet cables from the modem (DLINK 502T) to the wireless AP (Linksys WRT54g) I know I will need to go through Telecom Broadband support but wanted to check with you guys to see what I can check\do.

Right, so the best thing you can do is to throw out that hold horrid 502T router and get a new one.

Via Telecom the new TG582N Wireless N Routers are pretty solid and you can get them for ~$50 from memory.

Otherwise if you don't need wifi then get a Draytek Vigor 120 and you will be fine.

Plus you can email me your home phone number to pl at telecom.co.nz and I can check if the master filter was done properly or not.

Thank you for your reply plambrechtsen I will do. Would be interested to know the results.

If you wanted the new Telecom TG582N one, you can ring up 123 and they have some deal they will send one out for $50 I believe. I Could be wrong here but worth chatting with someone from 123 rather than the Broadband helpdesk in that regards.

Plus do email me your line number, and I can run the test straight away.

stenknz

103 posts

Master Geek

#783472 18-Mar-2013 14:37

plambrechtsen:
stenknz:
plambrechtsen:
stenknz: I have changed all the cables from the phone jack to the DSL Modem and Ethernet cables from the modem (DLINK 502T) to the wireless AP (Linksys WRT54g) I know I will need to go through Telecom Broadband support but wanted to check with you guys to see what I can check\do.

Right, so the best thing you can do is to throw out that hold horrid 502T router and get a new one.

Via Telecom the new TG582N Wireless N Routers are pretty solid and you can get them for ~$50 from memory.

Otherwise if you don't need wifi then get a Draytek Vigor 120 and you will be fine.

Plus you can email me your home phone number to pl at telecom.co.nz and I can check if the master filter was done properly or not.

Thank you for your reply plambrechtsen I will do. Would be interested to know the results.

If you wanted the new Telecom TG582N one, you can ring up 123 and they have some deal they will send one out for $50 I believe. I Could be wrong here but worth chatting with someone from 123 rather than the Broadband helpdesk in that regards.

Plus do email me your line number, and I can run the test straight away.

Thanks again have already sent email to pl (AT) telecom.co.nz

linw

2837 posts

Uber Geek

#783483 18-Mar-2013 14:45

Ooooh, yes, those 502Ts are LONG past their use by date.

If you talk nicely to Telecom they will probably send you a new modem/router for free if you sign up for another 12 months.

Get a wireless one, though. Darn nuisance if you get one without wireless and later want that facility

richms

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#783493 18-Mar-2013 15:07

I wouldnt get one that has wireless. Better to keep it seperate. Especially since the telecom ones ship with WPS enabled and no easy way to turn it off.

Richard rich.ms

plambrechtsen

1948 posts

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#783495 18-Mar-2013 15:18

Hummm run the line test. What's wrong with this picture?

Actual bitrate [kb/s] 7,547

Attainable bitrate [kb/s] 17,948

Attenuation [dB] 7

Loop attenuation [dB] 6.5

Got a pretty picture with lots of blue too.

Yes, a Master Filter would be good for you. Should at least double you speed, if not a bit more considering you're about 200 meters from the cabinet.

plambrechtsen

1948 posts

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Inactive user

#783496 18-Mar-2013 15:21

richms: I wouldnt get one that has wireless. Better to keep it seperate. Especially since the telecom ones ship with WPS enabled and no easy way to turn it off.

Are people on here afraid to use telnet?

cyril7

9050 posts

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#783498 18-Mar-2013 15:28

Hi, I suspect the 7.5Mb/s rate is due to the limitation of the 502 rather than the need for a master filter, which I believe the OP says he has already fitted

Most early D-Links dont do ADSL2+ even if they they say they do.

Cyril

stenknz

103 posts

Master Geek

#783499 18-Mar-2013 15:32

cyril7: Hi, I suspect the 7.5Mb/s rate is due to the limitation of the 502 rather than the need for a master filter, which I believe the OP says he has already fitted

Most early D-Links dont do ADSL2+ even if they they say they do.

Cyril

I agree. I do have two split phone jacks and I think this is not a good setup. I could be wrong as it was done quite some time ago.

I think in the first instance I get a new Modem ASAP. Will keep an eye on it.

Cheers guys!

plambrechtsen

1948 posts

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Inactive user

#783506 18-Mar-2013 15:46

cyril7: Hi, I suspect the 7.5Mb/s rate is due to the limitation of the 502 rather than the need for a master filter, which I believe the OP says he has already fitted

Most early D-Links dont do ADSL2+ even if they they say they do.

Cyril

Well he's connected at 2+ with interleaving on:

ADSL2plus (G.992.5 Annex A non-overlapped) over POTS (Interleaved)

Not sure of the CPE, but it doesn't look like a more recent Telecom supplied modem.

cyril7

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#783508 18-Mar-2013 15:50

Hi, yep thats what those old D-Links do, tell you your on DSL2+ and only sync at 7.5MB/s. That said, the OP says he has changed the wiring about, so there may be a filter in the house but not in the right place :)

Cyril

rugrat

3088 posts

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Lifetime subscriber

#783604 18-Mar-2013 19:37

plambrechtsen:
richms: I wouldnt get one that has wireless. Better to keep it seperate. Especially since the telecom ones ship with WPS enabled and no easy way to turn it off.

Are people on here afraid to use telnet?

I have a tg582n. Find it a great modem.

There's a wps button on front which can use , but don't have to.

There's button for turning wifi on/off on it, so don't need computer to do that.

The wifi passcode is on a sticker on bottom of modem, and ssid but can be changed by

From memory 192.168.1.254 in broswer, and then user name passcode

Administrator, Administrator.

Can change passcode here, but I think user name is locked, got to be capital A in Administrator.

They quoted me $99 on 123, and I asked about $50 and got it for that.

plambrechtsen

1948 posts

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Inactive user

#784222 20-Mar-2013 09:09

rugrat:
plambrechtsen:
richms: I wouldnt get one that has wireless. Better to keep it seperate. Especially since the telecom ones ship with WPS enabled and no easy way to turn it off.

Are people on here afraid to use telnet?

I have a tg582n. Find it a great modem.

There's a wps button on front which can use , but don't have to.

There's button for turning wifi on/off on it, so don't need computer to do that.

The wifi passcode is on a sticker on bottom of modem, and ssid but can be changed by

From memory 192.168.1.254 in broswer, and then user name passcode

Administrator, Administrator.

Can change passcode here, but I think user name is locked, got to be capital A in Administrator.

They quoted me $99 on 123, and I asked about $50 and got it for that.

Yep... The $50 for the modem is pretty standard, I think if you sign up for another 12 months they do it for that price. And overall I haven't heard many bad things about the 582N's... the 585's are a different story and would recommend to all to upgrade who had them. But the 582N's are a pretty solid router.