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Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Broadband Usage Meter not updating?
stone2

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#116172 20-Apr-2013 13:42
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Hi, my data has been sitting at the same amount for the last week. That is my usage is not being recorded. Lucky me I know but is anyone else having the same issue?

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mxpress
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  #802778 20-Apr-2013 14:14
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It is probaly due to the network upgrade and effects some Tivo owners. I was sent a letter about it. Don't complain, just enjoy it while it lasts .




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freitasm
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  #802784 20-Apr-2013 14:28
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Do you have a Tivo linked to your account? Read this topic.




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dclegg
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  #802833 20-Apr-2013 17:08
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We got a letter from Telecom recently stating that due to infrastructure upgrades, our data usage will not be monitored for the immediate future.



plambrechtsen
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  #803008 21-Apr-2013 11:35
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Yep... And it will be changing some time in the future, but not until some major pieces of work have been undertaken.

eXDee
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  #803279 21-Apr-2013 20:56
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plambrechtsen: Yep... And it will be changing some time in the future, but not until some major pieces of work have been undertaken.

Is everyone unmetered or just select customers? Ours has gone blank over the past couple of months.

Would certainly be nice to talk to behind the scenes people on how unmetering a chunk of the customer base has affected utilization.

cbrpilot
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  #804802 24-Apr-2013 11:39
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It's just select customers - i.e. TiVO.




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