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slo180

1 post

Wannabe Geek


#116680 6-May-2013 20:39
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Hello, 

Since around February I have had sketchy internet through Telecom, with pings of 250-300 to LA most nights. Speeds crashing to 1-3Mbps from the usual 8Mbps and spiking. Sometimes the speed will read well but the ping will remain terrible. Before this ping was steady between 180-200.

I have called Telecom support multiple times, been promised callbacks and that they will have chorus check the lines and get back to me. This never happens even after i re-contact Telecom over and over.
Several times i have been told they needed to hang up to do a line test and they will call back only to never hear from them again. (I'm kinda dumb for falling for this tbh.)

We have had technicians out in the past for other internet issues, they changed our port to solve these. I have been unable to convince Telecom to send a technician this time. I do not care at all about the damn fees just send them T_T. So hard.

This is what i know:

Telecom 150 gig ADSL2 plan in Dalmore, Dunedin

We have a FIBA? type connection not BUBA or EUBA i have no idea why.

It is not the router, we have been through a Thompson TG585 a TP-LINK router i can't remember and now an ASUS DSL-N55U.

I always test on a wired connection

We have a filter on the one phone jack being used and no phone connected. We have tried replacing the filter.

The exchange is the North East Valley one, NVY i think.

Router stats page:



Update Counter : 36816
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 4183587
Lan Rx : 3313960
ADSL Tx : 3074537
ADSL Rx : 36285230
CRC Down : 0
CRC Up : 3
FEC Down : 0
FEC Up : 26237
HEC Down : 42
HEC Up : 0
SNR Up : 13.1
SNR Down : 11.6
Line Attenuation Up : 14.4
Line Attenuation Down : 22.4
Data Rate Up : 866
Data Rate Down : 9774

I have done several tracerts over the days which i could post here if anyone thinks they can decipher them, the below is an example from tonight ~7:30pm.


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping telecom.co.nz

Tracing route to telecom.co.nz [210.55.11.13]
over a maximum of 30 hops:
0 Glynn-PC [192.168.1.100]
1 www.asusnetwork.net [192.168.1.1]
2 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
3 * mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
4 ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
5 g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
6 telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz [203.96.65.198]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Glynn-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% www.asusnetwork.net [192.168.1.1]
0/ 100 = 0% |
2 46ms 0/ 100 = 0% 0/ 100 = 0% 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
0/ 100 = 0% |
3 65ms 1/ 100 = 1% 1/ 100 = 1% mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
0/ 100 = 0% |
4 65ms 0/ 100 = 0% 0/ 100 = 0% ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz [203.96.65.198]

Trace complete.

C:\Windows\system32>pathping 66.150.148.0

Tracing route to 66.150.148.0 over a maximum of 30 hops

0 Glynn-PC [192.168.1.100]
1 www.asusnetwork.net [192.168.1.1]
2 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
3 * mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
4 ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
5 xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
6 xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
7 ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
8 205.158.79.141.ptr.us.xo.net [205.158.79.141]
9 207.88.81.142.ptr.us.xo.net [207.88.81.142]
10 207.88.186.146.ptr.us.xo.net [207.88.186.146]
11 border2.po1-20g-bbnet1.lax010.pnap.net [216.52.255.12]
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Glynn-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% www.asusnetwork.net [192.168.1.1]
0/ 100 = 0% |
2 51ms 0/ 100 = 0% 0/ 100 = 0% 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
0/ 100 = 0% |
3 76ms 0/ 100 = 0% 0/ 100 = 0% mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
0/ 100 = 0% |
4 88ms 0/ 100 = 0% 0/ 100 = 0% ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
0/ 100 = 0% |
5 81ms 0/ 100 = 0% 0/ 100 = 0% xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
0/ 100 = 0% |
6 228ms 0/ 100 = 0% 0/ 100 = 0% xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
0/ 100 = 0% |
8 222ms 0/ 100 = 0% 0/ 100 = 0% 205.158.79.141.ptr.us.xo.net [205.158.79.141]
0/ 100 = 0% |
9 248ms 1/ 100 = 1% 1/ 100 = 1% 207.88.81.142.ptr.us.xo.net [207.88.81.142]
0/ 100 = 0% |
10 310ms 0/ 100 = 0% 0/ 100 = 0% 207.88.186.146.ptr.us.xo.net [207.88.186.146]
38/ 100 = 38% |
11 323ms 38/ 100 = 38% 0/ 100 = 0% border2.po1-20g-bbnet1.lax010.pnap.net [216.52.255.12]

Trace complete.

C:\Windows\system32>



The internet is all but unusable for gaming which i love doing. I am at the point where i am going to end my tenancy with my landlord because i am so sick of how bad the connection is at this address, before christmas everything worked fine.

If anyone has any ideas i would love to hear them.

Cheers

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PeterReader
5855 posts

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Trusted
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Lifetime subscriber

  #812284 6-May-2013 20:39
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



plambrechtsen
1948 posts

Uber Geek
Inactive user


  #812402 6-May-2013 23:07
Send private message

Message me your line number and I will look it up.

Create new topic





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