Hello, 

Since around February I have had sketchy internet through Telecom, with pings of 250-300 to LA most nights. Speeds crashing to 1-3Mbps from the usual 8Mbps and spiking. Sometimes the speed will read well but the ping will remain terrible. Before this ping was steady between 180-200.

I have called Telecom support multiple times, been promised callbacks and that they will have chorus check the lines and get back to me. This never happens even after i re-contact Telecom over and over.
Several times i have been told they needed to hang up to do a line test and they will call back only to never hear from them again. (I'm kinda dumb for falling for this tbh.)

We have had technicians out in the past for other internet issues, they changed our port to solve these. I have been unable to convince Telecom to send a technician this time. I do not care at all about the damn fees just send them T_T. So hard.

This is what i know:

Telecom 150 gig ADSL2 plan in Dalmore, Dunedin

We have a FIBA? type connection not BUBA or EUBA i have no idea why.

It is not the router, we have been through a Thompson TG585 a TP-LINK router i can't remember and now an ASUS DSL-N55U.

I always test on a wired connection

We have a filter on the one phone jack being used and no phone connected. We have tried replacing the filter.

The exchange is the North East Valley one, NVY i think.

Router stats page:



Update Counter : 36816
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 4183587
Lan Rx : 3313960
ADSL Tx : 3074537
ADSL Rx : 36285230
CRC Down : 0
CRC Up : 3
FEC Down : 0
FEC Up : 26237
HEC Down : 42
HEC Up : 0
SNR Up : 13.1
SNR Down : 11.6
Line Attenuation Up : 14.4
Line Attenuation Down : 22.4
Data Rate Up : 866
Data Rate Down : 9774

I have done several tracerts over the days which i could post here if anyone thinks they can decipher them, the below is an example from tonight ~7:30pm.


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping telecom.co.nz

Tracing route to telecom.co.nz [210.55.11.13]
over a maximum of 30 hops:
0 Glynn-PC [192.168.1.100]
1 www.asusnetwork.net [192.168.1.1]
2 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
3 * mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
4 ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
5 g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
6 telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz [203.96.65.198]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Glynn-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% www.asusnetwork.net [192.168.1.1]
0/ 100 = 0% |
2 46ms 0/ 100 = 0% 0/ 100 = 0% 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
0/ 100 = 0% |
3 65ms 1/ 100 = 1% 1/ 100 = 1% mdr-ip20e-dom.msc.global-gateway.net.nz [203.96.66.122]
0/ 100 = 0% |
4 65ms 0/ 100 = 0% 0/ 100 = 0% ae0-20.akcr11.global-gateway.net.nz [203.96.66.121]
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz [203.96.65.198]

Trace complete.

C:\Windows\system32>pathping 66.150.148.0

Tracing route to 66.150.148.0 over a maximum of 30 hops

0 Glynn-PC [192.168.1.100]
1 www.asusnetwork.net [192.168.1.1]
2 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
3 * mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
4 ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
5 xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
6 xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
7 ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
8 205.158.79.141.ptr.us.xo.net [205.158.79.141]
9 207.88.81.142.ptr.us.xo.net [207.88.81.142]
10 207.88.186.146.ptr.us.xo.net [207.88.186.146]
11 border2.po1-20g-bbnet1.lax010.pnap.net [216.52.255.12]
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Glynn-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% www.asusnetwork.net [192.168.1.1]
0/ 100 = 0% |
2 51ms 0/ 100 = 0% 0/ 100 = 0% 219-89-62-1.dialup.xtra.co.nz [219.89.62.1]
0/ 100 = 0% |
3 76ms 0/ 100 = 0% 0/ 100 = 0% mdr-ip20e-int.msc.global-gateway.net.nz [203.96.66.22]
0/ 100 = 0% |
4 88ms 0/ 100 = 0% 0/ 100 = 0% ae0-10.akbr6.global-gateway.net.nz [203.96.66.21]
0/ 100 = 0% |
5 81ms 0/ 100 = 0% 0/ 100 = 0% xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
0/ 100 = 0% |
6 228ms 0/ 100 = 0% 0/ 100 = 0% xe7-0-0.labr5.global-gateway.net.nz [202.50.232.18]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
0/ 100 = 0% |
8 222ms 0/ 100 = 0% 0/ 100 = 0% 205.158.79.141.ptr.us.xo.net [205.158.79.141]
0/ 100 = 0% |
9 248ms 1/ 100 = 1% 1/ 100 = 1% 207.88.81.142.ptr.us.xo.net [207.88.81.142]
0/ 100 = 0% |
10 310ms 0/ 100 = 0% 0/ 100 = 0% 207.88.186.146.ptr.us.xo.net [207.88.186.146]
38/ 100 = 38% |
11 323ms 38/ 100 = 38% 0/ 100 = 0% border2.po1-20g-bbnet1.lax010.pnap.net [216.52.255.12]

Trace complete.

C:\Windows\system32>



The internet is all but unusable for gaming which i love doing. I am at the point where i am going to end my tenancy with my landlord because i am so sick of how bad the connection is at this address, before christmas everything worked fine.

If anyone has any ideas i would love to hear them.

Cheers