The Te Awamutu area has had an XT network outage since Tuesday which is meaning that while we still have signal we can't send an receive calls, SMS, or data. Apparently there is a fault at the cell site which they're working on.
So I logged a fault call about it on Wednesday as it's more than a serious issue. Since then there's been no updates and the telecom network status page has been showing all clear.
I finally just called back to find out what's happening and it's still an issue and still without an ETA. I asked what they could do for me since I was missing business calls and messages. Nothing. Compensation. Nope. Well how about putting on your web site that you have an issue at least. Even the Telecom store didn't know about the outage until I told them on Tuesday.
Really not impressed with the response so far. It might be a major problem but unlike a major city there isn't the capacity near-by to pick up the load.
Trusted
