Telecom V5542 Gateway Not Visible to Win XP Netbook

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lissie

495 posts

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#119423 31-May-2013 12:21

Telecom sent me a V5542 when I ordered fibre a couple of months ago. I'm still waiting for fibre and in the meanwhile my existing modem kept dropping out. I dug out the new modem and plugged it in when I realised it did ADSL as well.

I've had it on for a couple of weeks and its good - it's happily connected 2 win7 laptops, 2 Kindles and iPad Mini all via wifi

Today I wanted to connect my old WinXP netbook - but it can't find the modem (it's about 1m away!). It can find all the neighbours wifi so it's not an issue with the wireless hardware. I can connect direct using ethernet no problem

So I'm wondering there is some issue with WinXP that stops it seeing a newer modem - any ideas?

I help authors publish their books - DIYPublishing.co.nz

PeterReader

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#828765 31-May-2013 12:21

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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ubergeeknz

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Vocus

#828782 31-May-2013 12:43

A couple of possible things here.

1. What channel is being used for the wireless on the router?
2. What compatibility is set (802.11b/g or g only for example).
3. What encryption is being used? WinXP in older revisions didn't support WPA2 for example.

Hopefully the answers to these will help point you in the right direction.

lissie

495 posts

Ultimate Geek

#828785 31-May-2013 12:50

ubergeeknz: A couple of possible things here.

3. What encryption is being used? WinXP in older revisions didn't support WPA2 for example.

Hopefully the answers to these will help point you in the right direction.

That would explain it then - it uses WPA2 - so I guess I'm stuck with an ethernet connection then

The network is set to auto so that should be OK

I help authors publish their books - DIYPublishing.co.nz

ubergeeknz

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Vocus

#828786 31-May-2013 12:54

Well it's also possible the modem has chosen Channel 13, and your laptop is set to US or something with only channels 1-11. But yeah WPA2 may be an issue. There are I think some drivers that let you use WPA2 but anything of 802.11b era is probably out of luck.

eXDee

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#828797 31-May-2013 13:47

Windows XP had WPA2 support added in a hotfix, and this was included with SP3. You should be running SP3 on any windows xp machine.