Telecom usage stuck at 0MB since June last year

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom usage stuck at 0MB since June last year

Spykerwolf

13 posts

Geek

#127140 31-Jul-2013 12:34

Are any of you guys experiencing the same issue?
Called Telecom 3 times since June and our usage is still stuck at 0MB (unlimited pretty much).
I've just logged a fault report with them so I'll see what happens.
Apologies if this has been asked before.

Will

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#869233 31-Jul-2013 12:39

So, you're not getting billed for usage? Why would you want that fixed!?

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#869236 31-Jul-2013 12:40

Do you have a TiVO device?

My views are my own, and may not necessarily represent those of my employer.

Spykerwolf

13 posts

Geek

#869245 31-Jul-2013 12:46

When I called them last year they said users with Tivo are having this issue, but they're expecting a fix in October.
We have Tivo but we've never bothered to install it, so I guess on Telecom's side we have "Tivo" under our account.

@ubergeeknz lol yeah that's the dream, but I don't want to leave this problem unresolved and then later they point the finger at me for not pointing out the fault.

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#869251 31-Jul-2013 12:51

It is a TiVo thing. I am in the same (nice) boat.

They sent me a letter saying that until further notice, my broadband would be unmetered. (Can't remember when I got the letter, but it may have been about June last year, I thought it was later, but time flies...)

Just enjoy it.

Klipspringer

2385 posts

Uber Geek
+1 received by user: 286
Inactive user

#869252 31-Jul-2013 12:51

ubergeeknz: So, you're not getting billed for usage? Why would you want that fixed!?

Maybe further down the line they do fix it. Then they backtrack the usuage and he is left with a big bill. Best to rather ask to have it sorted.

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#869286 31-Jul-2013 13:38

Yes, the fix for it is in the pipeline. Most customers would have received letters advising of the status of this when we didn't turn on usage at the end of last year.

Everyone with a Tivo will receive further communications before the usage is turned back on. In the meantime, enjoy the unlimited Broadband!

My views are my own, and may not necessarily represent those of my employer.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

josephhinvest

1550 posts

Uber Geek
+1 received by user: 322

ID Verified

Trusted

#869406 31-Jul-2013 16:58

Shush man, what are you doing????!!!
Long may it last!

Cheers,
Joseph