I helped a friend out with his Telecom ADSL connected computer, and, as an afterthought, ran speedtest. Wow, 3Mbps down! Did the reboot of his Telecom TG585 modem/router, disconnected all other phone connections and tried again. Now 2Mbps. So I wrote down the modem stats for him and told him to ring the helpdesk.
Asked him today how the call went. Basically he said they got him to do what we had already done (no surprise there), and then told him that anything over 1Mbps is acceptable.
That makes me real mad. The Chorus map has his area UFB and >10Mbps capable. This area is ADSL2+ capable. He also pays line maintenance but I bet his account wasn't checked for that.
My friend has just been fobbed off, like, I suspect, many others who are not tech savvy enough to fight back.
For the record, these are the stats:-
Sync Up 857 Dn 3,047
Atten UP 17.0 Dn 29.5
S/N Up 9.0 Dn 17.0
I have suggested he looks at going UFB to bypass this mess. If he does, it probably won't be with Telecom.
PS Yes, I know, install a line filter. If they had sent someone under the maintenance contract he might have been advised that this would have been a good idea.