Telecom VDSL and theTechnicolor Router

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom VDSL and theTechnicolor Router

PJO

4 posts

Wannabe Geek

#127535 13-Aug-2013 21:05

Hi - just had Telecom VDSL installed (wanted upload speed for slingbox - spend a lot of time overseas). However, seems even though I have good down and up speed, video on my iPad (download, not slingbox/upload)is really still slow and buffers terribly. I am wondering if WMM/QOS is the problem on the new Technicolor router. BUT - can't seem to turn it off at all. Anyone know if I'm on the right track, or how to try this?

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#876746 13-Aug-2013 21:05

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#877055 14-Aug-2013 12:02

How is your wifi strength?
How is it from a wired connection to the router?

My views are my own, and may not necessarily represent those of my employer.

PJO

4 posts

Wannabe Geek

#878073 14-Aug-2013 12:51

WiFi is excellent.

No problem with anything except iPad streaming. All other streaming (Mac, PC) is fine. VDSL on iPad ruunning speedtest shows 20 down, 9 up, so that isn't the problem.

I have noticed in some discussions elsewhere that people have seen this problem and rectified it by turning QOS/WMM off - so wanted to try that, but cannot change that setting through the TG589VN interface

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#878176 14-Aug-2013 15:53

If you can't do it via the GUI, then via CLI is always an option.
When other people have reportedly done this, have they used the CLI? Even if it is a different model of technicolor, the CLI is nearly identical (in terms of commands, structure etc).

My views are my own, and may not necessarily represent those of my employer.

Inphinity

2780 posts

Uber Geek

#878190 14-Aug-2013 16:11

Isn't the setting for this under Toolbox or something equally derp in the GUI?

PJO

4 posts

Wannabe Geek

#878337 14-Aug-2013 20:05

No luck deep in the toolbox. I can see where it is specified as enabled, but when I go into configure, there is no option.

I expect it will need to be done through the CLI, but that sort of scares me - I have no idea how to do that, nor where to find the on/off setting I need. I found a manual for the router, but its way more complicated than I expected - definitely not a simple QOS enable/disable.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#878384 14-Aug-2013 21:12

Can't guarantee disabling it will work, and change these settings at your own risk ...

If you telnet into the device (if using WinXP or earlier - use PuTTY or similar for Vista/7/8), use username: "Administrator", password is blank.

The following command will disable what you were after:

wireless qos config mode=disabled

However, if video is working over wifi for other devices, I wouldn't have thought that this would make a difference at all ...

My views are my own, and may not necessarily represent those of my employer.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

PJO

4 posts

Wannabe Geek

#878440 14-Aug-2013 22:43

Yep - quite right....

Managed to disable it and made not a bit of difference. Oh well, not sure what the problem can be, but I will learn to live with it, I guess. Thanks very much for the help - at least I learnt some stuff!