Home Broadband Help

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avecha

209 posts

Master Geek

#128590 15-Aug-2013 17:42

Just a question which is hopefully in the right place.

Does Telecom not give you the option of paying for GBs after you have reached your cap or does it only slow down to dial up speed?

Thanks in advance.

PeterReader

6019 posts

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Geekzone

Lifetime subscriber

#878988 15-Aug-2013 17:42

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Ragnor

8223 posts

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#879000 15-Aug-2013 17:49

Straight from their website:
http://www.telecom.co.nz/internet/adslbroadband/pricing/createyourown/

"If you go over your allocated broadband data allowance, extra broadband data is charged at $1.00 per GB on the 30GB and 80GB plans, or 50c per GB on our 150GB and 500GB plans. Or, if you prefer you can choose to limit your speed once you reach your monthly allowance and you’ll never pay any extra for data."

Talkiet

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#879001 15-Aug-2013 17:50

Both options are available.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

avecha

209 posts

Master Geek

#879003 15-Aug-2013 17:53

I was just on the phone with them and all they said i could do was spend 130 dollars for 500gb added to our monthly bill. All i want is a few extra gbs til monday when the cap renews.

Thanks for the reply.

Talkiet

4793 posts

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#879007 15-Aug-2013 17:58

avecha: I was just on the phone with them and all they said i could do was spend 130 dollars for 500gb added to our monthly bill. All i want is a few extra gbs til monday when the cap renews.

Thanks for the reply.

If you have been slowed down, you need to ask them to "change your plan to one that charges overage, and remove the throttle on cap please". They should be able to do this within 24 hours (The processes happen throughout the day but 24 hours should be the max).

If you normally don't use the full amount and prefer to be slowed to 'dialup' like speeds, you'll have to phone back and change the plan back to the throttle on cap option next month.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

avecha

209 posts

Master Geek

#879010 15-Aug-2013 18:03

Talkiet:
avecha: I was just on the phone with them and all they said i could do was spend 130 dollars for 500gb added to our monthly bill. All i want is a few extra gbs til monday when the cap renews.

Thanks for the reply.

If you have been slowed down, you need to ask them to "change your plan to one that charges overage, and remove the throttle on cap please". They should be able to do this within 24 hours (The processes happen throughout the day but 24 hours should be the max).

If you normally don't use the full amount and prefer to be slowed to 'dialup' like speeds, you'll have to phone back and change the plan back to the throttle on cap option next month.

Cheers - N

Thank you very much. I'll give them a call back and hopefully get it changed.