Delayed Voice mail notifications

Forums › Spark New Zealand (including Skinny and BigPipe) › Delayed Voice mail notifications

humvee

196 posts

Master Geek

#133720 31-Oct-2013 17:26

Is anyone else experiencing Delayed Voice mail notifications? we have a number of users who are experiencing this both android and iphone users. Delays are 10 mins - 3 hours. We also have some users who get the voice mail notifications instantly everytime

johnr

19282 posts

Uber Geek
Inactive user

#924927 31-Oct-2013 17:29

have you noted examples?

humvee

196 posts

Master Geek

#924941 31-Oct-2013 17:49

I have only been able to do detailed testing on android phones as don't have an iphone - but our Iphone users report same problem

Examples tested on my phone S2 Galaxy (yes phone has been rebooted) - but similar is seen on other phones.

VM left 8:33am txt received 10:27am
VM left 13:32 txt received 16:48
VM left 13:37 txt received 16:49
VM left 13:44 txt received 16:49
3 other voice mails left approx 5pm still with no txt received

humvee

196 posts

Master Geek

#924943 31-Oct-2013 17:51

normal txts and calls seem to have worked fine (for me) with no delays during this time. Other users have reported calls going to voicemail without phone ringing but I have been unable to verify or replicate

johnr

19282 posts

Uber Geek
Inactive user

#924946 31-Oct-2013 17:59

Now log with Telecom help desk with the mobile number, Can't see the issue been handset related if you can replicate it easy

humvee

196 posts

Master Geek

#925108 31-Oct-2013 21:01

I have logged on with telecom/ geni managed. after 20 mins on hold. problem still happening now.
was on hold while posting earlier posts
so we will see what happens.

humvee

196 posts

Master Geek

#925781 1-Nov-2013 15:22

Turns out telecom had a fault with 1 of their voice mail servers and everyone on that server was having problems and everyone on their other servers were fine
Which explains why we had 10+ people with the problem and 3+ people who were fine

I believe this was fixed around 2pm today