warning you're planning on upgrading to vdsl ...

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newbellies

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#133886 7-Nov-2013 07:54

just be forewarned that you might be without any broadband access for more than 24 hours. (or all weekend + 24 hours if you're unfortunate enough to time it like that). That wasn't something that I expected and was a problem since I rely on it for work.

It took (far too) many phone calls, Telecom blaming Chorus + vice versa, before i finally got bumped up to level 2 support, and where it was quickly resolved within a couple minutes.

Also, unlikely that it would matter for most, but something I didn't expect was that my IP address changed.

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#928536 7-Nov-2013 09:39

Your IP address would probably not be a static IP address but a "sticky" one, that doesn't typically change.

If you need a Static IP address then you should request one (http://www.telecom.co.nz/staticip) and it would follow you no matter which transport you were using (ADSL, VDSL, UFB). Otherwise it can change whenever a service order is run (and sometime in the future we will be moving back to pure dynamic IP Addresses so you receive a new IP each time you reboot your modem).

In regards to being out of service for 24 hours, that is very unusual and while onsite the Chorus tech should have tested your VDSL Service and made sure that it was all working. If you wanted me to follow up on that I can do so if you send me an email "pl at telecom.co.nz" with your phone number & account number.

l43a2

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#928601 7-Nov-2013 11:10

strange, when i got VDSL from telecom i wasnt without internet for 24 hours :)

tigercorp

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#928628 7-Nov-2013 11:30

l43a2: strange, when i got VDSL from telecom i wasnt without internet for 24 hours :)

Yeah, I was only down for a little over an hour while the Chorus tech ran cables under the house and provisioned the new wall jack.

I also work from home and was expecting the disruption so consequently discovered that the 3G network made for a better connection than adsl to some Aussie customers :D

NonprayingMantis

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#928635 7-Nov-2013 11:34

If I relied on the internet for work, the sensible thing to do would be to anticipate this sort of thing and have a 3G dongle ready to go, or maybe ask the neighbours if you can use their wifi during the downtime.

(My VDSL was only down during the time the chorus tech was here, about 2 hours. it was working again before he left.

tigercorp

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#928638 7-Nov-2013 11:35

tigercorp: ...

Yeah, I was only down for a little over an hour while the Chorus tech ran cables under the house and provisioned the new wall jack.

I also work from home and was expecting the disruption so consequently discovered that the 3G network made for a better connection than adsl to some Aussie customers :D

In saying that I don't mean to belittle or take away from the OPs experience and frustration. Its just that things can and do go wrong and its good to be prepared in case they do.
Another thing I've always done when moving houses or changing connections is to schedule the changeover for the beginning or middle of the week to allow a couple of business days to for getting things fixed.

tardtasticx

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#928738 7-Nov-2013 12:57

I think we only had downtime of about 15 minutes in total.

The only thing we spent time waiting on and freaking out over was the modem. Shipping department screwed up and took 7 days to ship a VDSL modem, which arrived the morning of the install, too close for comfort as someone had taken time off work to allow him into the house and stuff to do his work. Was not looking forward to rescheduling either.

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jaymz

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#928786 7-Nov-2013 13:49

newbellies: just be forewarned that you might be without any broadband access for more than 24 hours. (or all weekend + 24 hours if you're unfortunate enough to time it like that). That wasn't something that I expected and was a problem since I rely on it for work.

Just playing devil's advocate, but if you rely on something for work, shouldn't you either make telecom aware of it to minimize downtime, or put in place a failover or backup just in case something takes longer or there are issues?

ResponseMediaNZ

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#928839 7-Nov-2013 15:15

jaymz:
newbellies: just be forewarned that you might be without any broadband access for more than 24 hours. (or all weekend + 24 hours if you're unfortunate enough to time it like that). That wasn't something that I expected and was a problem since I rely on it for work.

Just playing devil's advocate, but if you rely on something for work, shouldn't you either make telecom aware of it to minimize downtime, or put in place a failover or backup just in case something takes longer or there are issues?

Also if you are relying on ADSL or VDSL for work then it would be advisable to move to a managed service as these are "Best Effort Service"

jeffnz

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#928846 7-Nov-2013 15:25

don't think I was down long at all but had 3G access through my phone if needed. Modem arrived well ahead of time and I had to let them know if Modem didn't turn up otherwise Chorus would not show up.

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newbellies

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#928853 7-Nov-2013 15:41

No matter how much money you throw at a problem, there is always a risk. The point of this post was that the ball was dropped multiple times during my upgrade. The first one being sending the technician to one address, and the modem to a different one.

Go in with the expectation of the ball being dropped at least once, and hopefully be delighted that none were.

jaymz

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#928861 7-Nov-2013 15:49

newbellies: No matter how much money you throw at a problem, there is always a risk. The point of this post was that the ball was dropped multiple times during my upgrade. The first one being sending the technician to one address, and the modem to a different one.

Go in with the expectation of the ball being dropped at least once, and hopefully be delighted that none were.

I'm not saying that its ok that there were issues or anything, but if you are going to title a thread "warning you're planning on upgrading to vdsl" maybe write out everything that has gone wrong. You mentioned nothing about modem's being sent to the wrong address in your first post.

Ranting is fine, but sometimes writing out the rant offline then reviewing it later with a clearer head would be better.

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newbellies

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#928862 7-Nov-2013 15:50

I'm not ranting at all.

jeffnz

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#928873 7-Nov-2013 16:01

jaymz:
newbellies: No matter how much money you throw at a problem, there is always a risk. The point of this post was that the ball was dropped multiple times during my upgrade. The first one being sending the technician to one address, and the modem to a different one.

Go in with the expectation of the ball being dropped at least once, and hopefully be delighted that none were.

I'm not saying that its ok that there were issues or anything, but if you are going to title a thread "warning you're planning on upgrading to vdsl" maybe write out everything that has gone wrong. You mentioned nothing about modem's being sent to the wrong address in your first post.

Ranting is fine, but sometimes writing out the rant offline then reviewing it later with a clearer head would be better.

exactly I was re reading the first post to see if i'd missed bits.

A bit more info goes a long way

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jaymz

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#928890 7-Nov-2013 16:26

newbellies: I'm not ranting at all.

You win, I have said my bit.

newbellies

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#928917 7-Nov-2013 16:41

nice. stay classy!

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