Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




35 posts

Geek


# 139480 10-Feb-2014 21:16
Send private message

Am currently on Snap UFB plan at my address meaning my phone line is VoIP.

However, when I happened to plug an old phone into the telephone jack in the house I got a dial tone when I picked up the receiver. Furthermore, I could call the Telecom Service Express number (0800 000 000) and get the account number and account balance of the number I was calling from. I then called my own phone which went through and I then I called the number back and could get back through. Lastly, I left the phone plugged in and it began to ring the other day. Too afraid to answer it, I left it and then picked up the receiver after it had finished ringing and on the other end I could hear a lovely old lady having a conversation with someone she had just called. They could also hear me as they remarked on the noise of my picking up the phone.

Remember, my phone line is VoIP so I assumed the copper lines in my home would be inactive...

Best person to contact about this? I'm not brave to sit in a support queue on the phone. Would logging a fault online through the Telecom website do the trick despite the reasonably convoluted story behind this situation I've found myself in?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1948 posts

Uber Geek
Inactive user


  # 983690 10-Feb-2014 21:27
Send private message

Flick me an email with the phone number "pl at telecom.co.nz" and we can get someone from Chorus to fix it.

3499 posts

Uber Geek

Trusted

  # 983693 10-Feb-2014 21:31
Send private message

its so easy to connect into anyone's phone line. Fibre has a leg up on that.




Speedtest 2019-10-14


 
 
 
 




35 posts

Geek


  # 983695 10-Feb-2014 21:35
Send private message

plambrechtsen: Flick me an email with the phone number "pl at telecom.co.nz" and we can get someone from Chorus to fix it.


Thanks! Flicked you an email now.

3413 posts

Uber Geek

Trusted

  # 983758 10-Feb-2014 22:33
Send private message

This happened at the internet cafe/repair shop that I worked for.
Our ISP was orcon. We lost internet for about 5 minutes one morning.

Ten minutes later the DSL sync's back up but we cant authenticate a ppp session.

As a typical technician I like to rule out any fault on our behalf before I call a support desk so I swapped the modem with a thompson I had lying around. And hello... instant connection before I had programmed the ppp. It had the default user@xtrabb in there.

We also didnt have our static ip address - we had a telecom one. Someone at the exchange had screwed up and probably soldered or scotchlok'd the wrong pair.

So I had to go and see a customer pretty urgent, and didnt have time to call orcon so I figured telecom's customer would call and get the chorus fault ticket lodged via telecom. So I said to the woman behind the icafe counter "when it stops again, swap the modems back over"

She said she swapped them back 3 days later.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




4235 posts

Uber Geek


  # 984010 11-Feb-2014 12:38
Send private message

This happens all the time. Not really a big deal as it is just a jumper that needs swapping. Often it will happen in the main exchanges with multiple MDF's because EN's are duplicated on both (or all) MDF's meaning on one side it could run to one cable pair and the other side it could go to another cable pair. The end result is the same line in two completely different places - often a very long way away geographically.

5558 posts

Uber Geek

Trusted
Lifetime subscriber

  # 984019 11-Feb-2014 12:46
Send private message

I guess you could have just left phone off the hook and customer of that line would have eventually logged a fault.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


100 posts

Master Geek

Trusted

  # 984180 11-Feb-2014 15:11
Send private message

plambrechtsen: Flick me an email with the phone number "pl at telecom.co.nz" and we can get someone from Chorus to fix it.


Not a Telecom Issue.

Could Cost Telecom (If request sent from Telecom) if the Tech happens to find "No Fault"

Just saying.




alvstar2001

 
 
 
 


2971 posts

Uber Geek


  # 984190 11-Feb-2014 15:22
Send private message

A friend of mine said that at one point their phone was swapped with their neighbours next door. Eventually they both figured out after getting each others calls. I thought that was quite funny, probably not for them but still interesting that it could happen.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


222 posts

Master Geek


  # 984236 11-Feb-2014 16:04
One person supports this post
Send private message

Could be a number of things....

Doubled jumpered in the exchange/cabinet.
Using the same cable pair, this happens alot when the intact pair is not "broken down" when an installer is connecting another customer or when the cable feeding your property is in full multiple with a cabinet and someone changes the "E-side" of the cabinet without breaking down the multiple.

Just resist the urge to make any 0900 calls :)




"Setting the Standard in Quality and Commitment"

3190 posts

Uber Geek

Subscriber

  # 984238 11-Feb-2014 16:17
Send private message

Same thing happened to us when we moved into this building about 4 years ago.
Phone line got connected and it was working but we could listen in on calls that were actually meant for another business down the road.

222 posts

Master Geek


  # 984249 11-Feb-2014 16:24
One person supports this post
Send private message

I had a fault a few years ago, where a client moved into an apartment and started using his cordless phone and complained he was receiving peoples private calls for the apartment next door, when I arrived to site, his "phone" was not even plugged into a phone point, they had the same old style cordless and he was using their base-station....luckily this doesn't happen now with the handset pairing on the newer cordless's.




"Setting the Standard in Quality and Commitment"

'That VDSL Cat'
11182 posts

Uber Geek

Trusted
Spark
Subscriber

  # 984271 11-Feb-2014 16:43
Send private message

i had this happen with our dsl pair a few years back.. landed a telecom IP.. disconnecting not long after (i assume the port auth was picking it up or their modem was reconnecting and shoving us back offline)

took about a week for chorus to work it out, i thought it was pretty obvious, something had been messed up and simply needs switching back.

in the end, line card was replaced, connection was rejumpered, and we never could get back to the profile we were on before that (netted a 1.5mbit drop on a rual line, which was basically halving it.)


the bit that really got me though, is throughout the fault and after, it was always claimed to be our side, and never was possibly any confusion at the exchange.


really does leave me questioning though, how easy is it for this to happen? why does it happen? is it simply lack of proper documentation on which pair is which?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


222 posts

Master Geek


  # 984290 11-Feb-2014 16:59
Send private message

hio77:

really does leave me questioning though, how easy is it for this to happen? why does it happen? is it simply lack of proper documentation on which pair is which?


It can be very easy to happen and for all sorts of reasons.  But it can be mostly avoided by the technician working on the network testing before removing/adding jumpers in an exchange/cabinet, or testing the cable pair before "chopping" it when working in a DP.  It would be great if the cable records where updated for every change, but it doesn't quite work out that way.




"Setting the Standard in Quality and Commitment"

1819 posts

Uber Geek

Trusted

  # 984316 11-Feb-2014 17:38
Send private message

It must have degraded your DSL connection.

'That VDSL Cat'
11182 posts

Uber Geek

Trusted
Spark
Subscriber

  # 984327 11-Feb-2014 17:58
Send private message

overkill:
hio77:

really does leave me questioning though, how easy is it for this to happen? why does it happen? is it simply lack of proper documentation on which pair is which?


It can be very easy to happen and for all sorts of reasons.  But it can be mostly avoided by the technician working on the network testing before removing/adding jumpers in an exchange/cabinet, or testing the cable pair before "chopping" it when working in a DP.  It would be great if the cable records where updated for every change, but it doesn't quite work out that way.


so for the most part, one could put it down to arrogance or lazyness then?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.