Telecom site typo - vdsl upload 15-70Mbps ;)

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom site typo - vdsl upload 15-70Mbps ;)

funnyfela

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#140730 18-Feb-2014 21:46

Always the easiest place to get things to the right people ;)

Apparently VDSL now has an upload speed of 15-70Mbps.... I'm well short at 9.7Mbps something must be wrong lol

And ADSL's upload at 7-10? Hmmm

(Edit to add image)

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#990054 18-Feb-2014 22:41

Not only that but look you can get up to 30Mbps download on ADSL! 10Mbps more than it is capable of.

cbrpilot

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#990056 18-Feb-2014 22:44

LOL. I'll get the web guys to fix that tomorrow!

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BigPipeNZ

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BigPipe

#990058 18-Feb-2014 22:49

Quick, call the commerce commission and demand they force Telecom to honour the advertised rates!!!

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insane

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2degrees

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#990059 18-Feb-2014 22:52

Nate001: Not only that but look you can get up to 30Mbps download on ADSL! 10Mbps more than it is capable of.

I can see someone signing up, taking the screenshot and having a mighty winge when the speeds don't eventialise.Has the makings of an nzherald article written all over it. They can put it next to the warnings about di-hydrogen monoxide being poisonous.

BigPipeNZ: Quick, call the commerce commission and demand they force Telecom to honour the advertised rates!!!

Why is it that you can't offer the same speeds, is BigPipe not as good? ;)

steve98

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#990131 19-Feb-2014 09:18

Why do both Telecom and Vodafone give a range for the download speeds, i.e. "15 - 70Mbps"? Why not just "up to 70Mbps"? There are certainly VDSL connections out there with less than 15Mbps down -- not ideal but they're definitely out there and there is no minimum speed guarantee from Chorus, so I wonder why both the main ISPs are specifying one?

plambrechtsen

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#990143 19-Feb-2014 09:22

steve98: Why do both Telecom and Vodafone give a range for the download speeds, i.e. "15 - 70Mbps"? Why not just "up to 70Mbps"? There are certainly VDSL connections out there with less than 15Mbps down -- not ideal but they're definitely out there and there is no minimum speed guarantee from Chorus, so I wonder why both the main ISPs are specifying one?

Since if you have less than 15MB after DLM has completed, Chorus normally say "you need to downgrade back to ADSL". Hence why 15mb is the minimum VDSL speed.

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steve98

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#990155 19-Feb-2014 09:32

plambrechtsen: Since if you have less than 15MB after DLM has completed, Chorus normally say "you need to downgrade back to ADSL". Hence why 15mb is the minimum VDSL speed.

Not sure you're right about that... nobody at Chorus is pro-actively checking what speeds customers end up with at the end of the DLM period and there is no minimum speed guarantee so no reason to do that.

plambrechtsen

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#990157 19-Feb-2014 09:32

I've found the right person and they are looking into it.

funnyfela

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#990551 19-Feb-2014 15:30

Nate001: Not only that but look you can get up to 30Mbps download on ADSL! 10Mbps more than it is capable of.

Didn't spot that one ;)

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funnyfela

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#990554 19-Feb-2014 15:35

it changed for the better but still not right I don't think?
11-12 for adsl down?

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ubergeeknz

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Vocus

#990555 19-Feb-2014 15:43

funnyfela: it changed for the better but still not right I don't think?
11-12 for adsl down?

Really, there is no pleasing some people!

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funnyfela

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#990560 19-Feb-2014 15:49

ubergeeknz: Really, there is no pleasing some people!

I know we're all human, and mistakes happen, but on the website of a big corporation like Telecom I know they can do better. I could sit and watch, or I can be proactive in fixing something thats wrong.

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ubergeeknz

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#990561 19-Feb-2014 15:52

funnyfela:
ubergeeknz: Really, there is no pleasing some people!

I know we're all human, and mistakes happen, but on the website of a big corporation like Telecom I know they can do better. I could sit and watch, or I can be proactive in fixing something thats wrong.

I suspect, someone from Telecom might be able to confirm, the site is using a prequal tool to estimate actual speed at that address, rather than using a generic top speed. Hence 11-12 instead of 24-25Mbps.

funnyfela

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#990564 19-Feb-2014 15:56

ubergeeknz: I suspect, someone from Telecom might be able to confirm, the site is using a prequal tool to estimate actual speed at that address, rather than using a generic top speed. Hence 11-12 instead of 24-25Mbps.

but then wouldn't the vdsl one have a more defined ish speed on it than the generic 15-70?

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ubergeeknz

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#990567 19-Feb-2014 15:57

funnyfela:
ubergeeknz: I suspect, someone from Telecom might be able to confirm, the site is using a prequal tool to estimate actual speed at that address, rather than using a generic top speed. Hence 11-12 instead of 24-25Mbps.

but then wouldn't the vdsl one have a more defined ish speed on it than the generic 15-70?

There's probably not enough VDSL out there yet for them to have a good handle on estimated speeds. Also VDSL speed can vary depending on how many VDSL connections are sharing the same cable bundle, ADSL less so as it uses lower frequencies.

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