So over the last two weeks or so, my ping has increased quite alot.
This is a picture of my speedtest around 2 months ago. (Was the same speed up until a few weeks ago).

This is what i get now to the exact same server:

I rang up telecom and told them about this issue. I spoke to one of the High Priority Tech Support, and they said they would send me a new router and it should fix the issue. This did not work.
My friend told me to do a winMTR and this was the result.

Can someone tell me why there is such high ping values and packet loss.
I have Telecom VDSL 2 500g plan.
I live in Christchurch
Thanks