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Forums › Spark New Zealand › Horrible 3G speeds on Galaxy Note 2


824 posts

Ultimate Geek


# 142857 26-Mar-2014 22:41
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I have a Samsung Galaxy Note 2 N7100t on the telecom xt network and everywhere I go I can't get past 1mbs to the Christchurch telecom speedtest. I know this isn't the best representation of the quality of the network but I cannot load a simple web page without a large wait.

What could be going wrong?

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  # 1013501 26-Mar-2014 22:41
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Mad Scientist
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  # 1013565 27-Mar-2014 00:11
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Congestion?




Involuntary autocorrect in operation on mobile device. Apologies in advance.

 
 
 
 




824 posts

Ultimate Geek


  # 1014019 27-Mar-2014 17:19
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It happens everywhere I go though?

Mad Scientist
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  # 1014042 27-Mar-2014 17:55
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Maybe change your title to something like telecom slow in chch help ... I still think it's congestion but you need to ask other users.

Did it coincide with university term?




Involuntary autocorrect in operation on mobile device. Apologies in advance.

Mad Scientist
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  # 1014043 27-Mar-2014 17:57
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In Dunedin I know it's congestion in cbd because at 7am it is lightning fast at lunch time I can't load a thing.

At home I know it's not congestion because it is slow at peak time and just as slow at 1am and 6am




Involuntary autocorrect in operation on mobile device. Apologies in advance.



824 posts

Ultimate Geek


  # 1014184 27-Mar-2014 21:23
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Oh sorry forgot to state that I'm in Invercargill and I only said christchurch speedtest server as its the closest one that actually works for me.

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