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2873 posts

Uber Geek


# 142912 28-Mar-2014 11:29
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We have just been connected on a 100/50 plan, but only seem to be getting 50Mbps down.

Speetest.net has about a second in the 90's and then drops down to a sustained 48-50Mbps. This is testing against Telecom's Christchurch server. This is the speed I get from segmented downloads from multiple sources as well.

Upload is fine.

Note: I get the same results with both my own router and the one Telecom supplied, so not a router issue. And I have tested with only one PC connected via a LAN cable with the same results.

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5762 posts

Uber Geek

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  # 1014478 28-Mar-2014 11:29
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



726 posts

Ultimate Geek

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Spark NZ

  # 1014492 28-Mar-2014 11:39
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Whereabouts in NZ are you Paul?
Do the results differ at different times of day?
What do you get to the Auckland servers?




My views are my own, and may not necessarily represent those of my employer.


 
 
 
 




2873 posts

Uber Geek


  # 1014501 28-Mar-2014 11:45
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cbrpilot: Whereabouts in NZ are you Paul?
Do the results differ at different times of day?
What do you get to the Auckland servers?


I'm in Christchurch, same results testing against other servers (except higher ping from Auckland server)



2873 posts

Uber Geek


  # 1014508 28-Mar-2014 12:03
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Christchurch server results:
https://www.speedtest.net/my-result/3400552757

Auckland server results:
https://www.speedtest.net/my-result/3400554249

Time of day makes no difference.

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Ultimate Geek

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  # 1014521 28-Mar-2014 12:13
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I wonder if you have logged a fault with the helpdesk to ensure that you've been provisioned onto the correct profile - both within Telecom and within Enable's networks?




My views are my own, and may not necessarily represent those of my employer.




2873 posts

Uber Geek


  # 1014546 28-Mar-2014 12:48
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cbrpilot: I wonder if you have logged a fault with the helpdesk to ensure that you've been provisioned onto the correct profile - both within Telecom and within Enable's networks?


I notified our account manager a couple of days ago, but I often get faster answers here so thought I'd pose the question in case anyone knew of another possible reason other than incorrect provisioning.

726 posts

Ultimate Geek

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Spark NZ

  # 1014560 28-Mar-2014 13:17
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If you PM me your line number I can quickly check on the Telecom side, but you'll need to log a formal fault to get someone to look at the Enable side of the link.




My views are my own, and may not necessarily represent those of my employer.


 
 
 
 




2873 posts

Uber Geek


  # 1014572 28-Mar-2014 13:49
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cbrpilot: If you PM me your line number I can quickly check on the Telecom side, but you'll need to log a formal fault to get someone to look at the Enable side of the link.


Just sent it to you. Thanks.

726 posts

Ultimate Geek

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  # 1014576 28-Mar-2014 13:57
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I think I've found the issue.
Can you please check it again now?




My views are my own, and may not necessarily represent those of my employer.




2873 posts

Uber Geek


  # 1014583 28-Mar-2014 14:06
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cbrpilot: I think I've found the issue.
Can you please check it again now?


Are you a wizard?

Much better now! What is the problem?

Thanks very much.

726 posts

Ultimate Geek

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Spark NZ

  # 1014588 28-Mar-2014 14:15
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No wizard skills here!
Unfortunately it was a configuration error on Telecom's end :(
Human error.  My humblest apologies.




My views are my own, and may not necessarily represent those of my employer.




2873 posts

Uber Geek


  # 1014608 28-Mar-2014 14:23
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cbrpilot: No wizard skills here!
Unfortunately it was a configuration error on Telecom's end :(
Human error.  My humblest apologies.


I've made my share of configuration errors!

Thanks again.

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