VDSL speed with Telecom and others

Forums › Spark New Zealand (including Skinny and BigPipe) › VDSL speed with Telecom and others

lomenak

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#143206 6-Apr-2014 20:08

Hi everyone,
first of all thank you all who are contributing to this forum. I have learnt a lot in here.

I am just looking into VDSL options at our new place and I have a question about the providers in Auckland. I have checked the Telecom's product availibility at your address and for the new address it shows only 18-19Mbps downstream whereas at our current address it shows 15-70Mbps. Is this due to the distance to the closest exchange? I am not really sure where the closest exchange is so I cannot tell..

Is there a chance that another provider could offer better speed or this comes down to the Telecom's exchange anyway and there is nothing that can be done?

thanks

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#1019583 6-Apr-2014 20:08

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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hio77

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#1019598 6-Apr-2014 20:16

call telecom and ask for a "prequal" for your vdsl speed.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

plambrechtsen

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#1019622 6-Apr-2014 21:27

I can run a line test... and that should tell you what your chances are. Also Chorus own the fixed core network so no matter which isp you go with unless you are connected to the exchange and a LLU isp provides service. But more often than not the connection rate will be the same no matter which isp you are with.

hio77

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#1019623 6-Apr-2014 21:35

plambrechtsen: I can run a line test... and that should tell you what your chances are. Also Chorus own the fixed core network so no matter which isp you go with unless you are connected to the exchange and a LLU isp provides service. But more often than not the connection rate will be the same no matter which isp you are with.

AFAIK, short of trials, no isp does LLU vdsl iver..

#include <std_disclaimer>

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lomenak

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#1019718 7-Apr-2014 08:03

plambrechtsen: I can run a line test... and that should tell you what your chances are. Also Chorus own the fixed core network so no matter which isp you go with unless you are connected to the exchange and a LLU isp provides service. But more often than not the connection rate will be the same no matter which isp you are with.

Thanks, I flicked you a PM.

cbrpilot

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#1019738 7-Apr-2014 08:52

lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.

There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

My views are my own, and may not necessarily represent those of my employer.

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lomenak

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#1019846 7-Apr-2014 11:33

cbrpilot: lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.
There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

Great, that makes sense, thanks for clarifying that. Peter did respond to my message, but unfortunately I was not able to proivde the landline number as we dont live at that address.

The 18-19Mbps VDSL result I got back from Chorus on Telecom's website is not really that positive tho, right? Is there any other options for a fast connection in Auckland? I couldnt find any ETA on UBF in Kelston..

hio77

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#1019848 7-Apr-2014 11:39

lomenak:
cbrpilot: lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.
There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

Great, that makes sense, thanks for clarifying that. Peter did respond to my message, but unfortunately I was not able to proivde the landline number as we dont live at that address.

The 18-19Mbps VDSL result I got back from Chorus on Telecom's website is not really that positive tho, right? Is there any other options for a fast connection in Auckland? I couldnt find any ETA on UBF in Kelston..

not sure what part of kelston, but when i was looking (and living) around there, it was a bit hit and miss what parts are reasonable for VDSL and what isnt, just the layout of the area and cabinets.

overall fiber coverage isnt bad though, simply just later on in the plan.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

lomenak

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#1019851 7-Apr-2014 11:47

hio77:
lomenak:
cbrpilot: lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.
There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

Great, that makes sense, thanks for clarifying that. Peter did respond to my message, but unfortunately I was not able to proivde the landline number as we dont live at that address.

The 18-19Mbps VDSL result I got back from Chorus on Telecom's website is not really that positive tho, right? Is there any other options for a fast connection in Auckland? I couldnt find any ETA on UBF in Kelston..

not sure what part of kelston, but when i was looking (and living) around there, it was a bit hit and miss what parts are reasonable for VDSL and what isnt, just the layout of the area and cabinets.

overall fiber coverage isnt bad though, simply just later on in the plan.

It's on Cobham Cres. What does the legend of the map mean? The place would fall in the Year 5 area..

InstallerUFB

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#1019854 7-Apr-2014 11:59

lomenak: <snip>
It's on Cobham Cres. What does the legend of the map mean? The place would fall in the Year 5 area..

Most Areas (Chorus) are in the middle of building Yr3 and designing Yr4

The 'Build Yr is from July to June the calander yr following

hio77

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#1019858 7-Apr-2014 12:05

lomenak:
hio77:
lomenak:
cbrpilot: lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.
There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

Great, that makes sense, thanks for clarifying that. Peter did respond to my message, but unfortunately I was not able to proivde the landline number as we dont live at that address.

The 18-19Mbps VDSL result I got back from Chorus on Telecom's website is not really that positive tho, right? Is there any other options for a fast connection in Auckland? I couldnt find any ETA on UBF in Kelston..

not sure what part of kelston, but when i was looking (and living) around there, it was a bit hit and miss what parts are reasonable for VDSL and what isnt, just the layout of the area and cabinets.

overall fiber coverage isnt bad though, simply just later on in the plan.

It's on Cobham Cres. What does the legend of the map mean? The place would fall in the Year 5 area..

ahh i lived just off there, on Kiernan place at one point.

year 5 is Jul 15-Jun 16 so a bit of a wait still.

vdsl shape map fulls out well, but your distance may vary.

cabinet is right at the bottom of Brains road though, so shouldnt be too bad assuming your not right around the loop or something.

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lomenak

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#1019912 7-Apr-2014 13:01

hio77:
lomenak:
hio77:
lomenak:
cbrpilot: lomenak: the speed results will be what we get back from Chorus using your address. If no speed results come back then we will give you the 15-70mbit range that VDSL offers.
There are various reasons as to why no speed result will come back. Hopefully Peter will be able to work some magic and get an estimated speed result.

Great, that makes sense, thanks for clarifying that. Peter did respond to my message, but unfortunately I was not able to proivde the landline number as we dont live at that address.

The 18-19Mbps VDSL result I got back from Chorus on Telecom's website is not really that positive tho, right? Is there any other options for a fast connection in Auckland? I couldnt find any ETA on UBF in Kelston..

not sure what part of kelston, but when i was looking (and living) around there, it was a bit hit and miss what parts are reasonable for VDSL and what isnt, just the layout of the area and cabinets.

overall fiber coverage isnt bad though, simply just later on in the plan.

It's on Cobham Cres. What does the legend of the map mean? The place would fall in the Year 5 area..

ahh i lived just off there, on Kiernan place at one point.

year 5 is Jul 15-Jun 16 so a bit of a wait still.

vdsl shape map fulls out well, but your distance may vary.

cabinet is right at the bottom of Brains road though, so shouldnt be too bad assuming your not right around the loop or something.

Yeah it is right around the loop so it is quite far from the exchange - not ideal. Well, I will have to go with that anyway as I wont be able to get anything faster until the fibre is in place, right?

hio77

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#1019923 7-Apr-2014 13:12

lomenak:

Yeah it is right around the loop so it is quite far from the exchange - not ideal. Well, I will have to go with that anyway as I wont be able to get anything faster until the fibre is in place, right?

knowning that part of the area, nope. your pushing it.

could always move in on ADSL, make sure internal wiring is up to starch and in perfect condition, and then judge from your line statistics from there.

if your really looking to move somewhere, with the idea of going VDSL, might need to get into the habbit of doing multiple checks however unfortunately.

the gf hates when we move, as im quite iffy about connectivity availability :c.

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lomenak

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#1019932 7-Apr-2014 13:26

hio77:
lomenak:

Yeah it is right around the loop so it is quite far from the exchange - not ideal. Well, I will have to go with that anyway as I wont be able to get anything faster until the fibre is in place, right?

knowning that part of the area, nope. your pushing it.

could always move in on ADSL, make sure internal wiring is up to starch and in perfect condition, and then judge from your line statistics from there.

if your really looking to move somewhere, with the idea of going VDSL, might need to get into the habbit of doing multiple checks however unfortunately.

the gf hates when we move, as im quite iffy about connectivity availability :c.

are you saying that ADSL may even be better option than VDSL?

hio77

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#1019940 7-Apr-2014 13:34

lomenak:
are you saying that ADSL may even be better option than VDSL?

no. im saying, if your moving there, you might wanna simply go ADSL and test the physical connection out and see what sort of attenuation your getting.

from there, you can look at it and get a reasonable idea of how vdsl will go, assuming the internal wiring is perfect.

on a marginal VDSL line, ADSL is often faster.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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