Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




311 posts

Ultimate Geek
+1 received by user: 11


Topic # 143984 4-May-2014 08:59
Send private message

Hi guys.

 

 

 

When we first signed up for our VDSL2 service from telecom, and for a long time afterwards, I had a constant sync rate of around 40mbps.

 

Now lately, for the past few months, I've been syncing at 28mbps, and I haven't seen it go higher in a long time.

 

My upload speed has remained unchanged however.

 

 

 

Is there any way, a techie can look into my connection, to restore my line to it's original, if not better speed?

 

Nothing major, but my pings are fairly high 39mbps to trademe, and 376ms for google.com.

 

Is there any way for a techie to put me onto a faster line profile?

 

Thanks

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
5376 posts

Uber Geek
+1 received by user: 227

Trusted
Geekzone
Subscriber

  Reply # 1036268 4-May-2014 08:59
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



3281 posts

Uber Geek
+1 received by user: 625


  Reply # 1036279 4-May-2014 09:05
Send private message

Has your speed dropped if you do a speedtest (on the Telecom page)?

 

How long was it faster for?

 
 
 
 


1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 1036281 4-May-2014 09:10
Send private message

The more people who sign up for VDSL the worse it will get due to how the technology works. Especially not helped by folks who don't get a master filter.

Happy to run a line test but it doesn't bode well.

3331 posts

Uber Geek
+1 received by user: 1764

Trusted
Spark NZ

  Reply # 1036323 4-May-2014 10:20
Send private message

PaulZA: Hi guys.   When we first signed up for our VDSL2 service from telecom, and for a long time afterwards, I had a constant sync rate of around 40mbps. Now lately, for the past few months, I've been syncing at 28mbps, and I haven't seen it go higher in a long time. My upload speed has remained unchanged however.   Is there any way, a techie can look into my connection, to restore my line to it's original, if not better speed? Nothing major, but my pings are fairly high 39mbps to trademe, and 376ms for google.com. Is there any way for a techie to put me onto a faster line profile? Thanks


Unrelated to your physical line issue (which is PL mentions is just something that happens as more people on bundles close to you get VDSL) but if you are getting 376ms RTT to google.com, you're probably using the wrong DNS servers. Make sure you use the automatically assigned DNS servers.

CHeers - N


6918 posts

Uber Geek
+1 received by user: 2201

Subscriber

  Reply # 1036325 4-May-2014 10:25
Send private message

do you have a master filter? has anything been done to your wiring recently?

vdsl is a best effort service, they cant change your profile or DLM, but maybe a rest will help

i wouldn't hold your breath on getting back to where you originally were speed wise

3281 posts

Uber Geek
+1 received by user: 625


  Reply # 1036335 4-May-2014 10:41
Send private message

Jase2985: vdsl is a best effort service, they cant change your profile or DLM, but maybe a rest will help

Yes, having a sleep can do the world of good tongue-out

29 posts

Geek


  Reply # 1038020 6-May-2014 23:52
Send private message

Just joined VDSL


3281 posts

Uber Geek
+1 received by user: 625


  Reply # 1038036 7-May-2014 04:14
Send private message

It will take a week or so for your speeds to reach close to the optimum.

6918 posts

Uber Geek
+1 received by user: 2201

Subscriber

  Reply # 1038039 7-May-2014 05:51
Send private message

quickymart: It will take a week or so for your speeds to reach close to the optimum.


i highly doubt it will go up much more than that

118 posts

Master Geek
+1 received by user: 3


  Reply # 1038474 7-May-2014 16:45
Send private message

As I mentioned in another thread my VDSL speed has also dropped, by about 30% or more for me.

6918 posts

Uber Geek
+1 received by user: 2201

Subscriber

  Reply # 1038487 7-May-2014 17:32
Send private message

are you using a cable?

118 posts

Master Geek
+1 received by user: 3


  Reply # 1038491 7-May-2014 17:40
Send private message

Not sure I understand the question...do you mean as opposed to wifi?

455 posts

Ultimate Geek
+1 received by user: 69


  Reply # 1038494 7-May-2014 17:49
Send private message

He means are you using a ethernet/lan cable to connect to the modem from your PC.

Also sync speeds can improve or they can stay the same depending on your line stats but they'll change and it would of done the core DLM training by the 10th day. So first results isn't always the best or worst case they can improve it's just a waiting game.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

6918 posts

Uber Geek
+1 received by user: 2201

Subscriber

  Reply # 1038496 7-May-2014 17:53
Send private message

yes

118 posts

Master Geek
+1 received by user: 3


  Reply # 1038497 7-May-2014 17:54
Send private message

Yes using a cable. Been on VDSL for 6 months enjoying great speeds. Dropped significantly a week ago with no change so far.

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.