Two nights in row internet gone done just after midnight.

Forums › Spark New Zealand (including Skinny and BigPipe) › Two nights in row internet gone done just after midnight.

rugrat

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#144052 6-May-2014 01:12

Just after midnight today and last night internet went down.

About 3 to 4 in mourning it was back up.

Done it again. Dsl signal is fine, it just won't log into telecom.

Error msg on modem is link idle timed out, when press connect it comes up, unable to bring up link.

Line speed on modem is showing 15 kbps down and just over 1 up, so stuff on chorous side looking good, just telecom won't let me log onto internet.

And I'm not downloading heaps of data, just playing card games.

Only been happening last couple nights, see if it comes back up later this mourning by it's self again.

PeterReader

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#1037457 6-May-2014 01:12

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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rugrat

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#1037467 6-May-2014 01:14

Knew peter reader would add his 2 cents worth lol.

rugrat

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#1037473 6-May-2014 02:07

DSL Connection

Link Information

Uptime: 0 days, 0:02:47

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 1.012 / 15.732

Data Transferred (Sent/Received) [B/B]: 0 / 0

Output Power (Up/Down) [dBm]: 12,2 / 18,5

Line Attenuation (Up/Down) [dB]: 8,1 / 16,0

SN Margin (Up/Down) [dB]: 13,2 / 12,1

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / BDCM

Loss of Framing (Local/Remote): 8 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 12 / 1

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0

If anyone can seevanything much appreciated. Still down using mobile to post. Tried different modem, it didn't work either.

rugrat

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#1037475 6-May-2014 02:29

All going good now and I haven't changed anything, just started up by itself. Two nights in row same behaviour, does telecom shut down at midnight or something. Modem stats with it going,

DSL Connection

Link Information

Uptime: 0 days, 0:25:36

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 1.012 / 15.732

Data Transferred (Sent/Received) [MB/MB]: 1,83 / 19,31

Output Power (Up/Down) [dBm]: 12,2 / 18,5

Line Attenuation (Up/Down) [dB]: 8,1 / 16,0

SN Margin (Up/Down) [dB]: 13,6 / 12,1

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / BDCM

Loss of Framing (Local/Remote): 8 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 12 / 1

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0