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257 posts

Ultimate Geek
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Topic # 144187 10-May-2014 11:12
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Hi so I have the telecom supplied TG582n modem and while i know my distance from the cabinet is the cause for slow speed, according the the modem stats I'll paste here, what should I be getting?


Link Information
        Uptime: 0 days, 12:25:36 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 953 / 2.528 Data Transferred (Sent/Received) [MB/GB]: 333,76 / 1,99 Output Power (Up/Down) [dBm]: 12,6 / 0,0 Line Attenuation (Up/Down) [dB]: 25,5 / 54,0 SN Margin (Up/Down) [dB]: 13,5 / 12,6 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / IKNS Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 29 / 0 FEC Errors (Up/Down): 2 / 19.909 CRC Errors (Up/Down): 31 / 51 HEC Errors (Up/Down): 0 / 198  


Is there anything here that's seriously wrong?


150GB Telecom plan. Oratia west coast in the 600's





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  Reply # 1041264 10-May-2014 11:12
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1041275 10-May-2014 11:24
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It's slower than I'd expect for 54 dB; I used to be on 54 before the local cabinet went in and got around 4.5 Mb/s.

 
 
 
 


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  Reply # 1041279 10-May-2014 11:31
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Define "should"?

Do you mean theoretical maximum throughput? In which case it's a maximum of around 2Mbps down and just under 900kbps up on a speedtest.

An Ikanos line card indicates you're potentially connected to an ISAM, so shouldn't be suffering any congestion problems.



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  Reply # 1041286 10-May-2014 11:45
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  Reply # 1041288 10-May-2014 11:46
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So your speedtest results are pretty much exactly what they should be for your ADSL sync stats.

As to whether your line stats are appropriate for your attenuation is another question entirely. They're possibly a little on the low side (I'd expect around 3Mbps), which could indicate potential wiring related issues. Once you're that far away even small issues with internal wiring can have a significant impact.







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Ultimate Geek
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  Reply # 1041289 10-May-2014 11:48
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Behodar: It's slower than I'd expect for 54 dB; I used to be on 54 before the local cabinet went in and got around 4.5 Mb/s.


So what factors could be slowing my speed down? I checked a DSL speed calculator and max theoretical speeds I should be getting is 4.1mb/s however I know we cannot get theoretical speeds but a whole 2mb/s slower from the theoretical speed? I don't know what else could be affecting it.

Could it do with the wiring in the house? Or modem? Would 5GHZ WiFi band help me?

Sorry for all the questions but I just want to know how I can improve my speed.







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Ultimate Geek
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  Reply # 1041290 10-May-2014 11:49
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sbiddle: So your speedtest results are pretty much exactly what they should be for your ADSL sync stats.

As to whether your line stats are appropriate for your attenuation is another question entirely. They're possibly a little on the low side, which could indicate potential wiring related issues. Once you're that far away even small issues with internal wiring can have a significant impact.






So I could call Telecom and get a tech called to check my wiring?





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  Reply # 1041291 10-May-2014 11:50
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Firebreaker:
Behodar: It's slower than I'd expect for 54 dB; I used to be on 54 before the local cabinet went in and got around 4.5 Mb/s.


So what factors could be slowing my speed down? I checked a DSL speed calculator and max theoretical speeds I should be getting is 4.1mb/s

Mine may have been 3.5 then; it was a while ago :)

It definitely wasn't way down at 2 though!

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  Reply # 1041292 10-May-2014 11:50
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Firebreaker:
sbiddle: So your speedtest results are pretty much exactly what they should be for your ADSL sync stats.

As to whether your line stats are appropriate for your attenuation is another question entirely. They're possibly a little on the low side, which could indicate potential wiring related issues. Once you're that far away even small issues with internal wiring can have a significant impact.






So I could call Telecom and get a tech called to check my wiring?


If you're really obsessed by wanting to get an extra 1Mbps or so the best approach is to get a master filter installed. Of course your attenuation could possibly drop quite considerably and give you extra speed if that's being skewed. Without performing a full isolation test it's impossible to know. I suggest you read all the comments above.

Calling Telecom itself won't do anything - there is nothing they can do.






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Ultimate Geek
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  Reply # 1041293 10-May-2014 12:00
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sbiddle:
Firebreaker:
sbiddle: So your speedtest results are pretty much exactly what they should be for your ADSL sync stats.

As to whether your line stats are appropriate for your attenuation is another question entirely. They're possibly a little on the low side, which could indicate potential wiring related issues. Once you're that far away even small issues with internal wiring can have a significant impact.






So I could call Telecom and get a tech called to check my wiring?


If you're really obsessed by wanting to get an extra 1Mbps or so the best approach is to get a master filter installed. Of course your attenuation could possibly drop quite considerably and give you extra speed if that's being skewed. Without performing a full isolation test it's impossible to know. I suggest you read all the comments above.

Calling Telecom itself won't do anything - there is nothing they can do.





What do you mean about isolation test? I'll be looking at a master filter then and also trust me, with a 2mb/s connection i'll take any extra mb/s  I can get lol.

Thanks for all your help, I'm sorry for a;ll my questions that may sound basic.







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Ultimate Geek
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  Reply # 1041294 10-May-2014 12:01
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Behodar:
Firebreaker:
Behodar: It's slower than I'd expect for 54 dB; I used to be on 54 before the local cabinet went in and got around 4.5 Mb/s.


So what factors could be slowing my speed down? I checked a DSL speed calculator and max theoretical speeds I should be getting is 4.1mb/s

Mine may have been 3.5 then; it was a while ago :)

It definitely wasn't way down at 2 though!


This is unfortunate for me:(





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  Reply # 1041302 10-May-2014 12:13
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Definitely try a master splitter; even going from 2 to 3.5 is still a 75% improvement.

Firebreaker: What do you mean about isolation test?

Whether this is practical or not depends on your wiring, but basically you disconnect everything except for the modem (including any wiring to sockets). You'll need to know where the phone line enters your house in order to do this.



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Ultimate Geek
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  Reply # 1041304 10-May-2014 12:16
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Behodar: Definitely try a master splitter; even going from 2 to 3.5 is still a 75% improvement.

Firebreaker: What do you mean about isolation test?

Whether this is practical or not depends on your wiring, but basically you disconnect everything except for the modem (including any wiring to sockets). You'll need to know where the phone line enters your house in order to do this.


Sorry for one more question, but should I see an improvement with ethernet over wireless?





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  Reply # 1041307 10-May-2014 12:26
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Firebreaker:
Behodar: Definitely try a master splitter; even going from 2 to 3.5 is still a 75% improvement.

Firebreaker: What do you mean about isolation test?

Whether this is practical or not depends on your wiring, but basically you disconnect everything except for the modem (including any wiring to sockets). You'll need to know where the phone line enters your house in order to do this.


Sorry for one more question, but should I see an improvement with ethernet over wireless?


No. Your speed can't physically be any higher than your DSL sync rate.




257 posts

Ultimate Geek
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  Reply # 1041309 10-May-2014 12:29
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sbiddle:
Firebreaker:
Behodar: Definitely try a master splitter; even going from 2 to 3.5 is still a 75% improvement.

Firebreaker: What do you mean about isolation test?

Whether this is practical or not depends on your wiring, but basically you disconnect everything except for the modem (including any wiring to sockets). You'll need to know where the phone line enters your house in order to do this.


Sorry for one more question, but should I see an improvement with ethernet over wireless?


No. Your speed can't physically be any higher than your DSL sync rate.



Thanks.

Will be getting a master splitter installed.





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