Telecom speeds?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom speeds?

volaxis

13 posts

Geek

#144234 12-May-2014 13:42

So my internet speed dropped down to 100kbps from 4mbps, I went and did some speed tests, at http://speedtest.telecom.co.nz/ I continue to get the full 4mbps every time, on https://www.speedtest.net/ I get .1mbps everywhere I test, it seems the bandwidth is fast for the first couple of seconds then drops way down.

This is not my connection so am wondering if it is the dial up ? .1mbps seems much slower than dial up, youtube wont load on lowest settings. The modem page (Technicolor TG582n) doesn't show attenuation.

PeterReader

5980 posts

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Lifetime subscriber

#1042269 12-May-2014 13:42

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Inphinity

2759 posts

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Subscriber

#1042281 12-May-2014 13:43

Sounds like you're over data cap and throttled to 128kbps

cbrpilot

890 posts

Ultimate Geek

Trusted

Spark NZ

#1042320 12-May-2014 14:00

Dialup speeds are 0.06 Mbits.

I think that when customers are capped now, most should see a speed of 0.128 Mbits.

It does sound like you connection has been throttled. If you PM me your details I can confirm if you'd like? Have you set up email usage alerts?

The reason you see full speed to speedtest.telecom.co.nz is a historical fault that is non-trivial, and therefore non cost effective to fix the root cause. The speedtest linked to on the telecom website (www.telecom.co.nz/speedtest) and those via speedtest.net all go to our newer servers which will reflect your true speed. I will see if I can get that URL (speedtest.telecom.co.nz) pointed at one of the newer servers (this work was in flight, but may have got forgotten).

My views are my own, and may not necessarily represent those of my employer.

Inphinity

2759 posts

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Subscriber

#1042329 12-May-2014 14:11

cbrpilot:The speedtest linked to on the telecom website (www.telecom.co.nz/speedtest) and those via speedtest.net all go to our newer servers which will reflect your true speed.

I don't see a Telecom server as an option for Auckland on speedtest.net, but I'm sure a while ago it was there - is there WN only now?

cbrpilot

890 posts

Ultimate Geek

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Spark NZ

#1042331 12-May-2014 14:15

Oh. Just learned that the one on the Telecom site still points to the old server too. Work in progress to get them repointed...

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

890 posts

Ultimate Geek

Trusted

Spark NZ

#1042338 12-May-2014 14:17

Inphinity:
cbrpilot:The speedtest linked to on the telecom website (www.telecom.co.nz/speedtest) and those via speedtest.net all go to our newer servers which will reflect your true speed.

I don't see a Telecom server as an option for Auckland on speedtest.net, but I'm sure a while ago it was there - is there WN only now?

Must be a day for faults. We currently have an open fault case with the providers of that site to fix that.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

890 posts

Ultimate Geek

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Spark NZ

#1042425 12-May-2014 16:08

I have PM'ed volaxis about his connection.

My views are my own, and may not necessarily represent those of my employer.