Xtra Email Outage Again?

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Email Outage Again?

savaii

54 posts

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#146598 23-May-2014 09:17

It would appear as though there are issues with Xtra email via Email Client. Friends with Xtra addresses report the same problem.
Tried my Xtra email account using Thunderbird and Windows Live Mail..Receiving is intermittently working and sending doesn't seem to work at all. When sending I get a prompt for my username and password...which, when tested in Webmail, work perfectly well.

My settings are the usual:
Incoming:
- pop3.xtra.co.nz
- Port 995
- SSL
Outgoing:
- send.xtra.co.nz
- Port 465
- SSL

Tried on webmail and incoming mail is OK so far and sending works OK too.

Anyone else experiencing this?

EDIT: There's an alert on the Telecom site

23 May, 2014

Email Issues updated @ 8:15 am

Telecom would like to advice of a known issue affecting some customers’ ability to send and receive email. Our technicians are currently working to resolve this issue. This message will be updated when further information becomes available.We apologise for any inconvenience

ADSL

Stu

Hammered
8737 posts

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#1051556 23-May-2014 09:26

...Telecom would like to advice of a...

I wish they'd learn basic English. Not the first time for this error. Perhaps a template needs to be corrected?[/firstworldproblems]

Spong

1016 posts

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#1051557 23-May-2014 09:26

Yes, I have clients affected also. Sadly when this happens, some clients can't help themselves and start guessing and entering their forgotten password, hence they usually end up with the wrong one in their email client and no mail when the problems fixed at Yahoo's end.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

surfisup1000

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#1051558 23-May-2014 09:28

@spong::: Guilty here.

happyone65

131 posts

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#1055442 28-May-2014 20:36

is any one having problems sending or receiving xtra email as I cant do either?