Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


10 posts

Wannabe Geek
+1 received by user: 1


Topic # 146866 31-May-2014 21:36
Send private message

This is more of query than anything else. I have been banging my head against Telecom's customer service all week now and it's more than slightly frustrating......

Anyway, we live out of town and use a Telecom Huawei modem to provide mobile broadband to our home laptops (x2). We are on a 4GB plan for 80 bucks and then an extra 4 for 30 bucks. I am always pretty careful about overage and we always dial back our usage if it gets close at the end of the month.

Last month however we ran over by 3.4GB on top of the 8. I was at a loss to explain this as I get alerts at 170% of the 4 so know when it's coming up. The odd thing was that the 3.4GB overage came in the last two days of our billing cycle.

Given I know how much overage will cost me there is no way I would do that. $330 much! More perplexing is that during my Telecom communications they sent me the print out of packet data showing my use over the last two days. It was extreme to say the least and I am at a loss to explain it. We are not heavy downloaders, streamers etc.

As an example I watched a game of rugby league earlier that month ( the most bandwidth heavy thing I do ) and the overage on those last two days was at a rate roughly worked out as 5 times what streaming that game used, in the same period of time. Telecom are unable to tell me what might use this much info, but I can say it's not my email as they suggested.

Now, coming to the end of this months billing cycle and watching my usage closely it's happened again. Yesterday there was around 800MB used in 24 minutes while neither of the two laptops was doing anything. No automatic updating or anything going on either. But regardless, isn't that quite a lot data to use, even if two machines were operating, 200MB in 6 minutes? Given that we are not operating at blinding speeds anyway (6 up less than 1 down )

Obviously I can't prove that we didn't use it and Telecom can't tell us what the use was. I am just curious to know if others have the same issue or any idea what might cause that other than me downloading huge tracts of data.

Confused.
Chris

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3744 posts

Uber Geek
+1 received by user: 790


  Reply # 1057270 31-May-2014 22:32
Send private message

Which modem is it again? I'm thinking a T-Stick for some reason but that doesn't seem right.



10 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1057279 31-May-2014 22:45
Send private message

https://www.telecom.co.nz/shop/mobile/mobilebroadbandandtablets/devices/huawei-e5220-mobile-hotspot.html

Meow
7541 posts

Uber Geek
+1 received by user: 3650

Moderator
Trusted
Lifetime subscriber

  Reply # 1057294 31-May-2014 23:10
Send private message

Usage is not in real-time + you might want to go to http://telecom.co.nz/mbbalerts to set up usage alerts to prevent this from happening again. You can also set up smartcaps via http://telecom.co.nz/ytmobile IIRC. You should always keep an eye on your use and expect the unexpected when it comes to mobile data. By doing the above you've prepared yourself for the unexpected.




103 posts

Master Geek
+1 received by user: 9


  Reply # 1057300 31-May-2014 23:23
Send private message

Chris

That is exactly why we use prepaid data plans when travelling in our motorhome using the same Huawei WiFi hotspot.

Use our 3GB - data stops. They can't charge us any overage.
Purchase another 3GB via the hotspot - use our new 3GB and so on.

 


Meow
7541 posts

Uber Geek
+1 received by user: 3650

Moderator
Trusted
Lifetime subscriber

  Reply # 1057307 31-May-2014 23:33
Send private message

SCUBADOO: Chris

That is exactly why we use prepaid data plans when travelling in our motorhome using the same Huawei WiFi hotspot.

Use our 3GB - data stops. They can't charge us any overage.
Purchase another 3GB via the hotspot - use our new 3GB and so on.


This is what Smartcaps do...






10 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1057370 1-Jun-2014 07:35
Send private message

Thanks for your replies, I do have alerts set up, and have a smart cap but have since discovered that for some reason it was set up as a roaming cap ( this doesn't go overseas ). I can't find anywhere on the Your Telecom site to set up a new smart cap (only how to change an existing one), it's a very convoluted site these days, most user unfriendly.

I was more concerned at the high use of data which is way beyond anything I have ever experienced in the three years I have been on account with this plan. I am happy to pay for any overages I deliberately incur. Certainly I would have purchased a top up if I had known I was going over also.

Cheers
Chris

5223 posts

Uber Geek
+1 received by user: 2243

Trusted
Lifetime subscriber

  Reply # 1057396 1-Jun-2014 09:24
Send private message

What area are you from? Have you considered an RBI wireless solution for great data allowance / lower monthly cost?




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


319 posts

Ultimate Geek
+1 received by user: 47

Trusted
Spark NZ

  Reply # 1063378 11-Jun-2014 14:11
Send private message

debrisslide:

I was more concerned at the high use of data which is way beyond anything I have ever experienced in the three years I have been on account with this plan. I am happy to pay for any overages I deliberately incur. Certainly I would have purchased a top up if I had known I was going over also.

Cheers
Chris


If you send me your details, number etc via PM I can take a look at what it may have been.

3162 posts

Uber Geek
+1 received by user: 808


  Reply # 1063393 11-Jun-2014 14:37
Send private message

You could try Installing some bandwidth monitoring software on the laptops to see what they are doing interms of data usage,



10 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1063485 11-Jun-2014 16:22
One person supports this post
Send private message

Thanks for your replies

I am well out of the RBI range, in Pelorus Sound.

Finally after badgering Telecom and requesting somebody other than a call centre or online helpdesk person (and threatening to cancel my account to look at it) they agreed to refund 280 of the $330 of overage charges, accepting that no-one in their right mind would knowingly use that much data at 10c/MB. We have usage meters on our laptops now too. So I am happy with that, and won't bother looking into it any further. They told me for privacy reasons they can't look at what caused the actual usage

Ironically I got a letter from Telecom today telling me they are changing my plan to a better one! 6gb for $89 and 30c/mb overage. That's real nice of you Telecom but I currently get 4gb for 80 bucks and 4 extra GB for $29 and 10c/mb overage. Why would I want to change?

676 posts

Ultimate Geek
+1 received by user: 149


  Reply # 1063627 11-Jun-2014 20:27
Send private message

I would consider myself very lucky for them to make it right like that, plenty of customers on fair go's FB wall etc saying they got less than a 50% reduction on four figure data charges.

2505 posts

Uber Geek
+1 received by user: 932

Subscriber

  Reply # 1063635 11-Jun-2014 20:56
Send private message

Didn't have any OS updates (iOS etc)? 




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

537 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1063644 11-Jun-2014 21:28
Send private message

Windows updates (Patch Tuesday?)

I know people in similar situations who use multiple SIMs.  When the data is used up on one they just put the next one in.  It seems crazy that you can't just keep on buying more data on the same SIM, but instead revert to the overage rates.

Meow
7541 posts

Uber Geek
+1 received by user: 3650

Moderator
Trusted
Lifetime subscriber

  Reply # 1063647 11-Jun-2014 21:34
Send private message

wongtop: Windows updates (Patch Tuesday?)

I know people in similar situations who use multiple SIMs.  When the data is used up on one they just put the next one in.  It seems crazy that you can't just keep on buying more data on the same SIM, but instead revert to the overage rates.


Uhm... You can buy more data quite easily actually.




537 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1063650 11-Jun-2014 21:43
Send private message

Maybe they were still on the older plans where you could double but no more, the last time I saw them.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.