Hi everyone

I'm over at a friend's in Napier (just outside). Bring the good "IT Person", I was asked to have a look at their slow internet. They are semi-rural (just inland from Napier airport).

My first thought was that the nearest cabinet was too far away, but looking at the router, it's not. They are getting close to full speed:


Uptime: 3 days, 3:27:38
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 936 / 8.128
Bandwidth (Up/Down) [kbps/kbps]: 832 / 7.616
Data Transferred (Sent/Received) [kB/GB]: 0,00 / 1,46
Output Power (Up/Down) [dBm]: 11,5 / 7,5
Line Attenuation (Up/Down) [dB]: 1,0 / 4,0
SN Margin (Up/Down) [dB]: 14,0 / 14,5
Vendor ID (Local/Remote): TMMB / BCLA
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 16 / 3.801
CRC Errors (Up/Down): 6 / 1
HEC Errors (Up/Down): 1 / 0

To me, that looks like an OK connection - not super fast, but not "crappy", as they describe it. I was expecting a long run, and a very slow speed.

But if I do a speedtest to either the local one at Inspire, or a telecom one in Wellington, I get around 2.5/0.6mbps - nowhere near the connection speed.





Anyone got any ideas? I assume it's cos there isn't enough backhaul from the cabinet - correct? The calculation I saw says that they are around 300m from the cabinet, which fits with the green box up the road.

Is it possibly to raise this as a fault and get Telecom - or whoever is Chorus in Napier - to lay some more backhaul? Is there anything else I can look for here (only here until tomorrow afternoon)?

Pity VDSL isn't available - they are close enough to get 80Mbps, which would make them very happy :) But paying for 80Mbps and getting 2 would kind of suck.

Thanks for any help.

Nic