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1990 posts

Uber Geek
+1 received by user: 554

Topic # 148652 26-Jun-2014 09:52
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I connect to my Xtra email using IMAP so I can synchronize my mail between devices, but since yesterday I have been getting intermittent connection issues. "Your IMAP server closed the connection" in Outlook, and iOS taking ages to check for mail before finally succeeding.

I am using:    ssl port 993    ssl port 465

Other people I know who have their email clients configured this way are having the same problems.

Their is nothing in Telecom's network status about this, and I can't find a Yahoo service status.

Does anyone know any more about this?


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318 posts

Ultimate Geek
+1 received by user: 46

Spark NZ

  Reply # 1075133 26-Jun-2014 17:21
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I assume you and the other people have logged a fault?
I'll see if I can find out if any thing is known.

374 posts

Ultimate Geek
+1 received by user: 10

  Reply # 1075440 27-Jun-2014 10:02
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IMAP info:

What can I do if I am using IMAP and I have a problem?
To identify where the issue has occurred, try to access your account using Webmail. If you can access your account using webmail, there is an issue with the IMAP account setup. We cannot provide any direct support for this issue and recommend you use Webmail or POP3. If you cannot access your account using webmail, please Contact Us and we will help you resolve the webmail issue.

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:


- Acer Iconia 7" Android Tablet


Twitter: qraider


1990 posts

Uber Geek
+1 received by user: 554

  Reply # 1077006 30-Jun-2014 12:42
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Thanks for the replies. It seemed to resolve itself after about a day.

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