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157 posts

Master Geek

Topic # 148826 2-Jul-2014 06:25
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We relocated our office two months ago to The Chancery across the road from Metropolis in Auckland city.
The office has a Telecom VDSL connection which can only get speeds of 15M down/1M up at best.
I contacted Telecom & was told the distance from the modem to the Telecom equipment/exchange was just inside the maximum for the VDSL, a little further and Telecom would have been unable to provide the VDSL service.
From talking to Chorus doing work in the area, fibre has been laid but Telecom are still 3-6 months away from providing fibre.

The poor VDSL upload is causing havoc with our hosted Microsoft Exchange & uploading files.
At our old office on the other side of the Auckland city the VDSL was 25M down/8M up and we never had any problems.
We want to employ more staff but we are holding back cause the poor VDSL is effecting the productivity of our current staff & in turn effecting our business.

Can anyone recommend a service that is available in our area that can provide a better upload? Please help!

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  Reply # 1078380 2-Jul-2014 06:25
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1078396 2-Jul-2014 07:20
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Chorus fibre (not UFB), Citylink fibre, Vector fibre or wireless?


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Ultimate Geek
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  Reply # 1078859 2-Jul-2014 20:48
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We're with Snap VDSL just down the road on Lorne St (by Khartoum Pl) and we get 30/10 with our connection. Goes to show how the difference of 500m~ affects line rate.

Looking at the Chorus website, you have UFB in the Chancery shopping block. Seems odd Telecom wouldn't be able to offer anything then. Maybe look at other service providers to see if they have options available?


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