Telecom VDSL keeps dropping out

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom VDSL keeps dropping out

ravg

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Wannabe Geek

#148869 3-Jul-2014 13:43

So I've been on the phone with Telecom about this, and after running a line test, they say there's nothing wrong with my line. Does this mean there's a problem with the Technicolor router they've given me? Is anyone else facing issues with constant dropouts?

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#1079343 3-Jul-2014 13:43

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

sbiddle

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#1079371 3-Jul-2014 13:56

What is dropping out? Wireless or DSL? How are you connected? Ethernet or wireless?

l43a2

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#1079373 3-Jul-2014 14:00

do you have Windows 8.1?

Batman

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#1079375 3-Jul-2014 14:01

ravg: So I've been on the phone with Telecom about this, and after running a line test, they say there's nothing wrong with my line. Does this mean there's a problem with the Technicolor router they've given me? Is anyone else facing issues with constant dropouts?

it could be anything from your laptop's wifi to the router to rats eating your wires to a poorly done install to an international server not wanting to talk to you to ...

more description?

hi doc i don't feel ok, what's wrong with me?

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#1079377 3-Jul-2014 14:02

l43a2: do you have Windows 8.1?

ah yes :D

ravg

6 posts

Wannabe Geek

#1079380 3-Jul-2014 14:03

sbiddle: What is dropping out? Wireless or DSL? How are you connected? Ethernet or wireless?

Connected via wifi. It's the wifi signal that drops out, but when I check the modem, the "Internet" light's either off or orange.

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#1079382 3-Jul-2014 14:04

what router model?

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ravg

6 posts

Wannabe Geek

#1079383 3-Jul-2014 14:04

l43a2: do you have Windows 8.1?

Yep.

ravg

6 posts

Wannabe Geek

#1079385 3-Jul-2014 14:05

joker97: what router model?

Technicolor TG589vn V2

Batman

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#1079387 3-Jul-2014 14:09

You need to manually set your dns in your laptop. But I'm not sure if that's your problem

Ask a telecom rep to give you a new router free (because of the Technicolor and 8.1 incompatibility) and see if it is any better

ravg

6 posts

Wannabe Geek

#1079393 3-Jul-2014 14:10

joker97: You need to manually set your dns in your laptop. But I'm not sure if that's your problem

Ask a telecom rep to give you a new router free (because of the Technicolor and 8.1 incompatibility) and see if it is any better

Already using Google DNS, and this is the second modem they've sent me. Not sure if they'll give me a third...

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#1079394 3-Jul-2014 14:12

They will. The new one is a huawei. Mother of all fixes. But as I said I'm not sure if that's your problem. Maybe your laptop Wi-Fi hardware is faulty?

Sorry I'm just guessing here I'm not as technically educated this is beyond me

Batman

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#1079397 3-Jul-2014 14:13

Your Wi-Fi icon doesn't go bad but you are saying the router gives a fault code?

(I was a lot smarter when Windows 7 was around but Windows 8.1 has driven me crazy I have lost all os troubleshoot abilities)

ravg

6 posts

Wannabe Geek

#1079401 3-Jul-2014 14:16

joker97: They will. The new one is a huawei. Mother of all fixes. But as I said I'm not sure if that's your problem. Maybe your laptop Wi-Fi hardware is faulty?

Sorry I'm just guessing here I'm not as technically educated this is beyond me

Wifi cuts off across the house, including on my phone. Didn't know about the Huawei modem. Will call them and ask for that one.

l43a2

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#1079440 3-Jul-2014 14:56

windows 8.1 + the first gen VDSL modems Telecom gave out will cause you all sorts of trouble ;)

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