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179 posts

Master Geek
+1 received by user: 49

Topic # 148977 7-Jul-2014 13:48
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I am wondering how to swap from telecom ADSL2+ (grandfathered 150GB total home)to VDSL naked, and port the number from telecom to WxC VFX, because the divert/call forwarding costs to mobile are too high on telecom PTSN.

I have wired up the house for VDSL (new VDSL filter, cat5e straight through to modem), and got the rest of the phone jackpoints ready to be quickly switched to a ATA. 

I want to get the free modem offer from telecom (on contract), and get the voice switched from telecom to WxC. I want to do this with less than 1 hour of downtime, what is the best way to go about this. I have read many stories on Geekzone about people being switched, and then finding out ports are not available for VDSL (or many other reasons), and then being stuck without internet, or isp / chorus dropping the ball and people ending up without internet or phone for long periods of time, and I would like to avoid this happening to me!

I may be in a contract currently with telecom, they offered us $10 off a month for staying with them for a long time, I think this put me in a contract, but not sure. What would be the best way to deal with this? 

I have never set up any VoIP, but from what I have read all I have to do is plug in the ATA to the internet and it will work.

Who should I contact, and in what order? It would be nice to get VDSL working, then switch the phones, however I guess that would mean entering into a contract with telecom, and then breaking it to go to naked VDSL? What happens if I get a number ported on a clothed plan? Any other things I should consider?

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5545 posts

Uber Geek
+1 received by user: 249

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  Reply # 1082419 7-Jul-2014 13:48
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

116 posts

Master Geek
+1 received by user: 24

  Reply # 1082443 7-Jul-2014 14:08
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Contact telecom, order upgrade to vdsl, once upgrade complete organise a change of number to free up your number - i would suggest once it's free to put it on customerlink, once number is free get WXC to port it and organise for telecom to make the line naked as telecom naked is just a call bar essentially

179 posts

Master Geek
+1 received by user: 49

  Reply # 1082470 7-Jul-2014 14:39
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Would changing from Clothed to naked be breaking a contract?

116 posts

Master Geek
+1 received by user: 24

  Reply # 1082618 7-Jul-2014 18:52
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wouldnt imagine so if you are keeping the service you contracted for.
check with the provider I imagine is always the best course here.

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