Has Telecom started shaping unlimited?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has Telecom started shaping unlimited?

PaulZA

314 posts

Ultimate Geek

#148990 7-Jul-2014 19:11

Hi guys

Has Telecom started shaping?

Since last night, spotify has been buffering badly, and that's never happened before.

I thought it was my phone, and I reflashed, only to find the following morning, that it was also funny on my Desktop too.

Also noticed on some video websites, the video buffers frequently, and where as on past occasions, it's never done that.

Has the shaping started, or must I investigate the wiring, and setting of the equipment at home?

Here's my line stats, and I can guarentee you that it's not my line speed.

Downstream line rate (kbit/s)

36599

Upstream line rate (kbit/s)

10351

Spotify worked on a 384kb ADSL line in South Africa, without any buffering, so I know it's not because of my line speed.

If Telecom is shaping trafic, especially spotify, it's ludacris, considering they offer the premimum package as part of their Deals.

Can someone look into it.

Thanks

1 | 2

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1082649 7-Jul-2014 19:11

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

Batman

Mad Scientist
29760 posts

Uber Geek

Trusted

Lifetime subscriber

#1082661 7-Jul-2014 19:14

i am not on unlimited and peak traffic is really bad. i think it's your unlimited neighbour hurting the speeds

Starkey

67 posts

Master Geek

#1082703 7-Jul-2014 19:40

Twitch is very bad tonight, routing through Singapore which is always congested doesn't help but tonight is particularly bad, liveleak videos dont load for me as well, youtube is fine

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#1082708 7-Jul-2014 19:45

there seems to be a major issue with traffic going into the Asia Region for Telecom customers getting near dialup speeds

PaulZA

314 posts

Ultimate Geek

#1082714 7-Jul-2014 19:58

Update,

I connected my phone through a NZ VPN, and spotify seems to be working.

Had reports of people having issue with p**nhub, videos just buffer, and I won't be testing if that's resolved.

So certainly an internet issue.

kiwirock

685 posts

Ultimate Geek

#1082733 7-Jul-2014 20:09

It's running like a dog for me too to liveleak.com and speedtest to Bangkok. I'm not on unlimited, and in Invercargill.

Ping's don't seem that bad though that's the strange part.

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#1082737 7-Jul-2014 20:16

yea the internode network for some reason is going at a crawl

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

kiwirock

685 posts

Ultimate Geek

#1082738 7-Jul-2014 20:17

It's effecting access to geekzone too.

Tried doing a speed test to Internode in Syndney, getting a whopping 160Kbps.

Telecom status page of course is useless.

PaulZA

314 posts

Ultimate Geek

#1082739 7-Jul-2014 20:18

kiwirock: It's running like a dog for me too to liveleak.com and speedtest to Bangkok. I'm not on unlimited, and in Invercargill.

Ping's don't seem that bad though that's the strange part.

Yip, that's the strange part.

Usually when I suspect something's out of action, I jump onto things straight away but becuase all seemed normal ping wise, I suspected nothing.

Was only this evening when I started investigating why.

kiwirock

685 posts

Ultimate Geek

#1082744 7-Jul-2014 20:27

I'm getting a whopping 6Kbps to download a test file from internode in Sydney.

http://mirror.internode.on.net/pub/test/100meg.test

Trace route shows 92ms:

1    <1 ms    <1 ms    <1 ms 172.27.51.254
2    <1 ms    <1 ms    <1 ms 172.27.55.254
3     *        *        *     Request timed out.
4    61 ms    49 ms    50 ms mdr-ip20e-int.msc.global-gateway.net.nz
66.22]
5    51 ms    49 ms    49 ms ae0-10.akbr6.global-gateway.net.nz [203.
]
6    49 ms    49 ms    49 ms ae5-2.akbr7.global-gateway.net.nz [210.5
3]
7    50 ms    49 ms    49 ms ae1-10.tkbr12.global-gateway.net.nz [202
37]
8    73 ms    73 ms    73 ms xe4-1-0.sebr1.global-gateway.net.nz [122
90]
9    73 ms    72 ms    76 ms ae1-10.sebr2.global-gateway.net.nz [202.
42]
10    73 ms   100 ms    76 ms as4739.syd.equinix.com [202.167.228.20]
11    93 ms    93 ms    94 ms ae3.cr1.mel8.on.ii.net [150.101.33.27]
12    93 ms    92 ms    92 ms ae0.cr1.mel4.on.ii.net [150.101.33.10]
13    92 ms    92 ms    92 ms ae1.cr1.adl2.on.ii.net [150.101.33.41]
14    93 ms    93 ms    93 ms ae0.cr1.adl6.on.ii.net [150.101.33.3]
15    94 ms    93 ms    93 ms te7-2.cor1.adl6.on.ii.net [150.101.225.2
16    92 ms    92 ms    93 ms mirror.internode.on.net [150.101.135.3]

It does seem like traffic shapping or lower priority traffic giong extremely slllloooow.

Jarsky

142 posts

Master Geek

#1082755 7-Jul-2014 20:39

It's not traffic shaping, its some sort of fault - because no matter what protocol im using as soon as I hit Internode im getting major speed issues down to 10kbps.
All other handovers are fine.

And nope, Telecom are not shaping the Unlimited plan, and this is affecting all plans ( have connections on other plans which are all affected).

Inphinity

2780 posts

Uber Geek

#1082784 7-Jul-2014 20:49

I am on unlimited fibre and seems reasonable... I am getting 4MB/s from the 100meg test kiwirock linked above. Only getting about 41/28 on speedtest to Internode Sydney though (95/42 to Telstra Sydney). So looks like issues outside Telecom's core network, possibly with an upstream peer?

jeeg

351 posts

Ultimate Geek

#1083747 7-Jul-2014 22:32

I'm on the 500GB plan and the peak traffic is horrible.

Twitch and nicovideo aren't even loading for me.

Apparently my friend on Telecom UFB has no problems on his connection, I'm guessing it's just the VDSL pool having problems.

haydenmarsh

288 posts

Ultimate Geek

#1083749 7-Jul-2014 22:37

Not working well here either on Telecom ADSL2 (Unlimited)

quickymart

13924 posts

Uber Geek

ID Verified

#1083751 7-Jul-2014 22:44

Speedtest to Bangkok, Thailand:

Great upstream, pity about the downstream. This is on VDSL with Xtra.

1 | 2