Much higher sync speed after moving from Orcon to Telecom Vdsl

Forums › Spark New Zealand (including Skinny and BigPipe) › Much higher sync speed after moving from Orcon to Telecom Vdsl

Yabanize

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#150021 8-Jul-2014 20:20

Hi,

A friend of mine was on Orcon Unlimited VDSL with Genius phone, He was having trouble with the phone, so they let him out of the contract.
He moved over to Telecom VDSL with a normal phone line.

He used to get 44mb/s download sync speed on Orcon, But since moving to Telecom, He gets 62!

Why would this be? Perhaps he was on the wrong profile

PeterReader

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#1084355 8-Jul-2014 20:20

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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sbiddle

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#1084384 8-Jul-2014 20:37

Moving to Telecom probably reset the DLM profile. There is every chance that over the next week DLM could drop the sync back to what it was before.

Yabanize

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#1084390 8-Jul-2014 20:42

sbiddle:

Moving to Telecom probably reset the DLM profile. There is every chance that over the next week DLM could drop the sync back to what it was before.

Yeah I was thinking that, Someone else said that orcon mightve been using llu and telecom using uba or euba?

And they share ISAM's / DSLAM's right? Telecom wouldnt be using a different one?

chevrolux

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#1084424 8-Jul-2014 21:21

I didn't think Orcon has any LLU gear so it was probably just DLM. As his errors sky rocket the profile will shoot back down.

Sounddude

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#1084431 8-Jul-2014 21:31

chevrolux: I didn't think Orcon has any LLU gear so it was probably just DLM. As his errors sky rocket the profile will shoot back down.

We have a lot of LLU gear, but not VDSL capable (yet). So OP would have been on a Chorus ISAM.

Jase2985

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#1084521 9-Jul-2014 05:42

im guessing you just got lucky when you synced again with the change of provider