Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek


Topic # 151303 20-Aug-2014 19:14
Send private message

My internet connecction has been much worse than normal recently and the phone has no dial tone and is engaged when called. The line stats are currently as follows:

Synchronized Time: 0 0:21:31 
Number of Synchronizations: 1   
Mode: ADSL2+
Traffic Type: ATM
Status: Up
Link Power State: L0
Copper Loop(kft): 0.0    

Downstream Upstream Line Coding(Trellis): On On
SNR Margin (0.1 dB): 120 128
Attenuation (0.1 dB): 525 367
Output Power (0.1 dBm): 165 124
Attainable Rate (Kbps): 2332 520  
 
Path 0   Path 1    
Downstream Upstream Downstream Upstream
Rate (Kbps): 2073 520 0 0  
MSGc (# of bytes in overhead channel message): 59 17 0 0
B (# of bytes in Mux Data Frame): 64 15 0 0
M (# of Mux Data Frames in FEC Data Frame): 2 1 0 0
T (Mux Data Frames over sync bytes): 1 3 0 0
R (# of check bytes in FEC Data Frame): 10 0 0 0
S (ratio of FEC over PMD Data Frame length): 1.9753 0.9624 0.0 0.0
L (# of bits in PMD Data Frame): 567 133 0 0
D (interleaver depth): 32 1 0 0
Delay (msec): 15.80 0.24 0.0 0.0
INP (DMT symbol): 2.25 0.0 0.0 0.0
 
Super Frames: 80420 76571 0 0
Super Frame Errors: 0 0 0 0
RS Words: 2613585 1062149 0 0
RS Correctable Errors: 747 0 0 0
RS Uncorrectable Errors: 0 0 0 0  

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 6312205 1580960 0 0
Data Cells: 491077 132352 0 0
Bit Errors: 0 0 0 0  

Total ES: 0 0
Total SES: 0 0
Total UAS: 137 137

It previously had an attenuation of around 31dB (or something) and a downstream attainable rate around 8mbps. The phone hasn't worked for about a week. The problem seems to be intermittent as it also was happening a couple of weeks ago but fixed itself somehow. It may just be just coincidental but this most recent case started during heavy rain one night.

Edit: Sorry, that table turned into a complete mess.

Create new topic
'That VDSL Cat'
7115 posts

Uber Geek
+1 received by user: 1396

Trusted
Spark
Subscriber

  Reply # 1112328 20-Aug-2014 19:21
One person supports this post
Send private message

So,

your connection is slower than normal, and your phone doesnt work..


i dont know about you, but this screams a line fault to me... have you contacted spark and logged a fault?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




8 posts

Wannabe Geek


  Reply # 1112348 20-Aug-2014 19:29
Send private message

That's what I thought.

They said there was nothing wrong with the line and that the problem was in the house. (I didn't contact them, this is what the person who did told me)

 
 
 
 


2499 posts

Uber Geek
+1 received by user: 927

Subscriber

  Reply # 1112349 20-Aug-2014 19:30
Send private message

Do you have a phone off the hook?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



8 posts

Wannabe Geek


  Reply # 1112351 20-Aug-2014 19:34
Send private message

Not that I know of. tongue-out

4624 posts

Uber Geek
+1 received by user: 1395


  Reply # 1112364 20-Aug-2014 20:16
One person supports this post
Send private message

hio77: So,

your connection is slower than normal, and your phone doesnt work..


i dont know about you, but this screams a line fault to me... have you contacted spark and logged a fault?

This. Vey likely to be a damaged joint that is getting moisture in every time it rains.

'That VDSL Cat'
7115 posts

Uber Geek
+1 received by user: 1396

Trusted
Spark
Subscriber

  Reply # 1112365 20-Aug-2014 20:16
Send private message

Ild look at resolving your Phone issue, and hope it fixes your DSL as its likely the same issue considering it broke at the same time.

try another phone, in another jackpoint, check no phone is off the hook, if its still not working, ring spark back up...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


20695 posts

Uber Geek
+1 received by user: 4010

Trusted
Subscriber

  Reply # 1112368 20-Aug-2014 20:20
2 people support this post
Send private message

They have no idea if it is inside or outside the house from the tests they do.

If you pay wiring maintance, log a fault.

If not, isolate it at the demarc and see if it works, if it doesnt, log a fault, if it does then fix your internal wiring issue.

If you dont want to/cant isolate it at the demarc point then take a choice between logging a fault and getting charged if it is internal, or else getting a tech out at your own expense to investigate the internal wiring.




Richard rich.ms

1421 posts

Uber Geek
+1 received by user: 315

Trusted

  Reply # 1112413 20-Aug-2014 21:07
One person supports this post
Send private message

Hi, I've had something like this recently which got resolved in this thread http://www.geekzone.co.nz/forums.asp?forumId=49&topicId=150070.

Before that it was intermittent for about six months - sometimes a busy tone until you rang the landline, other times that didn't work.

Unplug the modem and see if you still have a busy tone, if it that solves it then you have a faulty modem sending dc current back down the line, which is overpowering the dial tone.

7257 posts

Uber Geek
+1 received by user: 2311

Subscriber

  Reply # 1112426 20-Aug-2014 21:24
Send private message

had the same problem, no phone and very limited/degraded internet. chorus came out and spent 2 days fixing it/ was a damaged join where it came off the main cable and they had to rerun the feeder for our house and our neighbours (feed from the same pole)

call your isp and log a fault. mine took about 9 days to get fixed

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.