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Rickles

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#151503 27-Aug-2014 17:16
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A friend has just swapped out his computer and connected it to his Spark DSL internet connection in this manner -

Telephone jack to splitter, splitter to modem/router, router (one of the spare LAN ports) to computer.

No internet!

I'm not au fait with DSL, so any ideas would be appreciated.   I assume that no static IP or gateway/DNS addresses are necessary?

R.

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Jase2985
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  #1116733 27-Aug-2014 17:29
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have you been through the self help on the spark website?

you havent mentioned what modem it is

Rickles

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  #1116766 27-Aug-2014 18:42
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I understand the owner went through the little instruction booklet, and all appropriate lights are up.

I'll find out the make/model of modem and look at Spark site before visitng site myself tomorrow.

R.

 
 
 
 


Coil
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  #1116767 27-Aug-2014 18:50
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Could be no data transfer.
DSL light solid? Internet light flashing?

Batman
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  #1116769 27-Aug-2014 18:53
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Is it a new windows 8.1 computer?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


l43a2
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  #1116770 27-Aug-2014 18:54
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make sure the lan cable is pushed in fully on both sides of the cable :P





Rickles

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  #1117362 28-Aug-2014 17:00
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UPDATE:  Took a look at machine and found that there was network connection ... ran the Network Setup Wizard, and away it went ! laughing


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