Quick background, have had no service as of this morning. Unsure about the weekend as no one was here.
No devices are reciving any service from the router.
Router has solid ADSL and Internet connectivity lights.
Have requested a call back that resulted in a request to change the DNS addresses. This provided no resolution.
Have since been cut off twice from support waiting times, is this likely related to the DNS issues?
There are 2 lines coming into the building, both have Spark accounts. One is working fine, mine is not.
Have run through the usual reboot router and check connections both wired and wireless with no success.
The router is showing connection and status is OK.
Any insight, happy to provide account number and contact details in PM. the call center is unreliable so far as calls are dropping at random and no longer offering a call back option.
Cheers