SPARK TG589VN V2 rebooting/dropping out

Forums › Spark New Zealand (including Skinny and BigPipe) › SPARK TG589VN V2 rebooting/dropping out

jeffnz

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#152227 20-Sep-2014 14:39

Been dropping out a bit in the last 4 days, basically it all goes down and seems to reboot. It comes right after about an hour or 2 then starts up maybe 4 or 5 hours later.

Is the modem causing this? any help would be great as its getting annoying

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PeterReader

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#1132727 20-Sep-2014 14:39

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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AKLWestie

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#1132742 20-Sep-2014 14:53

Try to reset (not factory reset) by pressing the reset button using a pin. This might help.

jeffnz

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#1132755 20-Sep-2014 15:51

AKLWestie: Try to reset (not factory reset) by pressing the reset button using a pin. This might help.

thanks I'll give a a try

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jeffnz

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#1132762 20-Sep-2014 15:59

not sure if I'm ok posting this but here is the logs for today

Sep 20 15:44:05

IDS proto parser : tcp null port (1 of 1) : 113.108.21.16 222.153.185.23 40 50 TCP 12212->0 [S.....] seq 2061053779 ack 0 win 8192

Sep 20 14:02:59

Sep 20 15:02:32

SNTP Synchronised to server: 27.54.95.12

Sep 20 15:02:32

SNTP Systemtime update: time setting 13:01:58 > new time setting: 15:02:32

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Spyware

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#1132772 20-Sep-2014 17:01

Post the sync and attenuation figures.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

jeffnz

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#1132799 20-Sep-2014 17:26

Uptime:

0 days, 0:07:26

DSL Type:

ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]:

10,332 / 35,457

Data Transferred (Sent/Received) [B/B]:

0 / 0

Output Power (Up/Down) [dBm]:

429496722.0 / 13.5

Line Attenuation (Up/Down) [dB]:

19.3 / 9.3

SN Margin (Up/Down) [dB]:

18.7 / 12.1

System Vendor ID (Local/Remote):

TMMB / ----

Chipset Vendor ID (Local/Remote):

BDCM / IKNS

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

0 / 0

FEC Errors (Up/Down):

0 / 0

CRC Errors (Up/Down):

1 / 0

HEC Errors (Up/Down):

0 / 0

Galaxy S10

Garmin Fenix 5