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Topic # 152234 20-Sep-2014 18:07
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Hello Guys just a noob on vdsl and geekzone here is my Current Stats after 2 days on Sparks VDSL only had one modem reboot but thats about it, will it get any better? Pings are very important to me just for gaming . Will they improve aswell?


 Connection Status   Help   DSL synchronization status Up   DSL up time 08:01:41  
 Line Status   Help   Line standard VDSL2 Downstream line rate (kbit/s) 31243 Upstream line rate (kbit/s) 10354 Downstream SNR (dB)  12.3 Upstream SNR (dB)  15 Downstream line attenuation (dB) 11.4 Upstream line attenuation (dB) 21.9 Downstream output power (dBmV) 13.5 Upstream output power (dBmV) -4.9 Downstream CRC 0 Upstream CRC 1 Downstream FEC 615 Upstream FEC 8342




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  Reply # 1132812 20-Sep-2014 18:07
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1132824 20-Sep-2014 18:09
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I believe that the initial "training" can take up to ten days. Having said that, 11.4 dB is a little on the high side...



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  Reply # 1132828 20-Sep-2014 18:22
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Behodar: I believe that the initial "training" can take up to ten days. Having said that, 11.4 dB is a little on the high side...


Is there anyway I can lower it using modem or do I need to contact Spark? 

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  Reply # 1132831 20-Sep-2014 18:25
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Do you know how far you are from your cabinet?



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  Reply # 1132835 20-Sep-2014 18:34
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Behodar: Do you know how far you are from your cabinet?


About 120m most from my place to cabinet also notice that my landline phone has a lot of interference, is this normal? 

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  Reply # 1132837 20-Sep-2014 18:35
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did the tech install a master filter?




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  Reply # 1132838 20-Sep-2014 18:38
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coconuts: About 120m most from my place to cabinet also notice that my landline phone has a lot of interference, is this normal? 

Nope, not normal; your attenuation looks closer to 1 km. As noted by l43a2 you should have a master splitter, which should've been part of your standard Spark installation (little black box connected where the line enters the house). If that didn't happen then you need to chase them up.

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  Reply # 1132840 20-Sep-2014 18:38
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coconuts:

Is there anyway I can lower it using modem or do I need to contact Spark? 


It's roughly proportional to the length of cable between you and the cabinet/exchange. You could move closer ;-)

Having said, if there is audible noise on the POTS line, then there may be a fault that needs addressing.

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  Reply # 1132842 20-Sep-2014 18:42
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and being 120m from the cabinet doesn't mean the cable is 120m long, it could go up the street and back down the other side before hitting the cabinet.

i wouldnt do anything till day 12 as you need to let the initial training peroid expire before you will actually know what your line is like.

it might get better it might not though



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  Reply # 1132845 20-Sep-2014 18:46
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Yes  master Filter was installed outside the little black box, so what else can be done?The 120m estimation i used map my run for it and its at 100-120 metres. 

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  Reply # 1132847 20-Sep-2014 18:54
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Hm, yes you are very close to the cabinet, so there could be a fault, or the cable could run down the other end of the street and back again, like TimA's




Home ADSL:                                                             School: 
 


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  Reply # 1132849 20-Sep-2014 18:55
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cables don't always go as the crow flies or follow logic :)

just wait the 11 days (to ensure the training period has finished) and see what the result is then. if its still a high ping then get your ISP to look into the noisy line.

from the black box is there a cat 5e cable to the dedicated VDSL jack point?


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  Reply # 1132850 20-Sep-2014 18:57
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He said his landline has noise....
Log a fault dude, The line is borked and is probably why its not as good as it could be.
But i couldnt say it will be better.
To all those who say wait 129839834 days...
DLM will start on DLM-1 now and adjust from there. So its on the best profile from get go.




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  Reply # 1132851 20-Sep-2014 19:03
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Thanks really appreciates it guys, ill wait till the 12 day period finishes then ill update in a few days from now, my ping on previous ADSL 2 i was getting 20s but thought VDSL will improve it by another 5

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  Reply # 1132852 20-Sep-2014 19:04
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Don't wait; it's now clear that you have a fault.

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