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Topic # 153583 1-Oct-2014 23:18
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So today at 7:52PM I got a call from an private number and answered it as normal.

Was greeted by someone who said they were from Spark but gave no name or anything and asked if now was a good time to talk. I was expecting it to be something about my plan or whatever because I noticed a couple of days after getting the iPhone 6, my plan was moved to the $39/mo open term rather than the $59/mo open term that I opted for. 

The guy said he wanted to discuss the details of my plan, if I knew what I'd get, if I was happy with that etc. So I went along with it and tried to hurry it along without being rude. 

He said "So I see you're on the.......... $59/month plan?" and sort of sounded like he was guessing. So I said "Nope" to see what would happen because it wasn't sounding right. Then he said "Oh yeh I see you've changed your plan again, 2 different systems haha". Well I've not changed my plan since last week when I was moved from contract to open term (69 to 59 plan) but that was by an agent at Spark.

Then they kept going on about free wifi hotspot, smart caps etc. Just really basic info that you could find on an advert somewhere. Eventually the call ended after maybe 5 minutes of talking.

What really struck me as odd though, was there was no background noise what so ever. Whenever I've spoken to someone at Spark theres been a lot of noise that you'd expect from a call centre environment. But not this time. 

I'm probably making a deal over nothing but it just seems too suss to ignore. So has anyone else gotten a call like this and should I careful of anything?

Cheers :)

Bachelor of Computing Systems (2015)




Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 

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  Reply # 1145249 2-Oct-2014 03:58
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Interesting - I received a phone call at work today from someone working in a call centre (lots of noise in the background) but as soon as I asked where he was calling from he suddenly became quiet and he hung up the phone.

The reason why these calls work is because the likes of Spark and Vodafone use telemarketers to sell their products - if they didn't resort to using such sales tactics then it would be easy to dismiss anyone claiming to be representing Spark or Vodafone.

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  Reply # 1145264 2-Oct-2014 06:46
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They normally do a welcome call just to make sure you know all the extras they can offer (Free wifi, smart caps, etc)
I had an issue last time with the welcome call since my phone was OneBill on my parents telecom account they kept calling me then refusing to talk to me since I wasn't the account holder (was listed as authority but still refused) - a quick call to the NZ call centre got it sorted though.

Any comments made are my personal views and does not represent those of my employer


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  Reply # 1145309 2-Oct-2014 08:33
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Some Spark call center people also work from home so maybe lack of noise as well..



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