Speed Test and Sparks upgrade

Forums › Spark New Zealand (including Skinny and BigPipe) › Speed Test and Sparks upgrade

weetbix43

120 posts

Master Geek
+1 received by user: 3

#155924 13-Nov-2014 11:26

Last night around 2am Spark was down for some customers doing some sort of upgrade it said between 2am and 6am. I am in Auckland and every speed test I have done it chooses Auckland to start off but now when i load up speed test it shows I'm coming from wellington which seems strange?

Only happened since upgrade last night.

PeterReader

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Geekzone

Lifetime subscriber

#1175045 13-Nov-2014 11:26

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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sbiddle

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Biddle Corp

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#1175057 13-Nov-2014 11:28

Nothing is wrong.

speedtest.net attempts to geolocate you based on IP which more often than not fails and gets the wrong location.

weetbix43

120 posts

Master Geek
+1 received by user: 3

#1175060 13-Nov-2014 11:32

I am one of those customers with TIVO. My cap wasn't been used and IP strayed the same for quite some time until now. I have not received a letter saying that the cap will start and just noticed my IP has changed to the 122....

Update. Just checked and cap still isn't been used so the only thing that's changed is IP and speedtest shows I come from wellington.

cbrpilot

964 posts

Ultimate Geek
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Spark NZ

#1175089 13-Nov-2014 11:54

Yes, during the upgrade last night you would have had an IP address change, and you will notice your IP is completely dynamic now.
As sbiddle says, geolocation of IP addresses is notoriously unreliable. Best to manually test to Auckland.

My views are my own, and may not necessarily represent those of my employer.

plambrechtsen

1948 posts

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Inactive user

#1175451 13-Nov-2014 20:46

I also posted some background about it here

As Dave has already said the geolocation is wrong so just select your closest server. Plus I would be personally interested if your Internet "seems" a little faster.

Yabanize

2351 posts

Uber Geek
+1 received by user: 583

#1175456 13-Nov-2014 20:50

It usually says selecting best server based on ping or something?