Peak time speed irregularity

Forums › Spark New Zealand (including Skinny and BigPipe) › Peak time speed irregularity

oceanlyner

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#155999 15-Nov-2014 23:03

I'm well aware of increased load at peak times affecting the speed, but I think my issue is a little different.

Around 5 or 6pm every day the connection speed listed on my router will drop around 4-5mbp/s.

The speed listed here:

This is consistant on both the included HG630B and my Fritzbox. The speed will remain at the lower speed of ~7 until the modem is rebooted, and only if it is rebooted outside of peak times.

I have had this issue ever since signing up with Spark, but it was much more pronounced before I had a master filter installed.

Is there anything I can do to get this sorted?

PeterReader

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#1176572 15-Nov-2014 23:03

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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quickymart

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#1176583 15-Nov-2014 23:07

Modem line stats?

oceanlyner

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#1176584 15-Nov-2014 23:10

Max. DSLAM throughput kbit/s 29552 1344
Min. DSLAM throughput kbit/s 256 256
Attainable data rate kbit/s 7096 1160
Current throughput kbit/s 7096 1113
Seamless rate adaptation off off
Energy-saving mode L2 off
Latency 15 ms 1 ms
Impulse noise protection (INP) 2.1 0
G.INP off off
Signal-to-noise ratio dB 12 13
Bitswap on off
Line attenuation dB 25 10
Power reduction dB 1 0
Carrier record A43 A43

The speed here will vary also.

Jase2985

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#1176605 16-Nov-2014 06:21

can you answer some more of peter readers questions?

oceanlyner

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#1176663 16-Nov-2014 10:34

- Your ISP and plan - Spark, 500GB
- Type of connection (ADSL, ADSL2, VDSL) ADSL2
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) As above
- Your general location (or street) Plummers Point Road Tga
- If you are rural or urban Rural (ish)
- If you know your connection is to an exchange, cabinet or conklin Don't know
- If your connection is to a ULL or wholesale service Don't know
- If you have done an isolation test as per the link above Yes

And here is what the speed goes up to outside peak times:

oceanlyner

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#1176989 16-Nov-2014 20:08

Happened a bit later than normal today, and the internet was out for about 2 minutes.

This is what was displayed on the fritz:

Dyson

Shop now for Dyson appliances (affiliate link).

michaelmurfy

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#1176992 16-Nov-2014 20:17

Looks like you're in need of a master filter or to go towards VDSL2+ (which seems to be available in your area). You've got some line issues.

Michael Murphy | https://murfy.nz
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oceanlyner

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#1176997 16-Nov-2014 20:21

I have had a master filter installed, and I was told VDSL is not available where I am.

sbiddle

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#1177097 17-Nov-2014 07:15

Based upon the small amount of evidence presented so far my pick is a cable fault which could obviously be internal or external to your property.