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4 posts

Wannabe Geek


Topic # 159778 12-Dec-2014 11:37
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Hi all,

I have the Huawei E5373 purchased from 2Degrees and am having trouble using it on Sparks network.

The frequencies match I think, but in low coverage areas it seems to drop off with no signal at all, I find I get better coverage on my phone with Vodafone.

The link above lists the frequencies covered by the device, but here they are:

 

  • GSM: 850/900/1800/1900
  • 3G: 900/2100
  • 4G: 1800/2600

So on the south coast of Wellington for example I had no coverage at all with Spark, but when I put the sim in my phone (Nexus 5) I got coverage, and in most places got coverage with Vodafone.

Is the hotspot reception aerial just crap, or is it faulty?

Thanks for any input.

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Uber Geek
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  Reply # 1196153 12-Dec-2014 11:37
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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Ultimate Geek
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  Reply # 1196165 12-Dec-2014 11:41
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If the specs you quoted are correct it has no 3G 850.  This is the core of Spark's network (3G 2100 is generally for additional capacity in high demand areas), so it won't work well on Spark.

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  Reply # 1196166 12-Dec-2014 11:42
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Spark is 3G 850 not GSM 850.

3G 2100 is used as infill in places hence why you might get pockets of reception in places, but effectively they operate a 3G 850 network.




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Wannabe Geek


  Reply # 1196174 12-Dec-2014 11:45
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Cool thanks all, not the answer I wanted but at least I know :)

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  Reply # 1196175 12-Dec-2014 11:48
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You're welcome, it does catch people out on occasion but yeah for the future keep in mind that GSM 850 does not equal 3G 850. Only the latter will work on Spark's 3G network.




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Ultimate Geek
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  Reply # 1196181 12-Dec-2014 11:56
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I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.



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Wannabe Geek


  Reply # 1196193 12-Dec-2014 12:20
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wongtop: I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.


No thanks, might sell the hotspot and get one that supports Spark

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  Reply # 1196380 12-Dec-2014 15:28
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adrenalinenz:
wongtop: I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.


No thanks, might sell the hotspot and get one that supports Spark


Nathan, that Wifi Access Point is supported on Spark (not that I am sure we want you considering I know what you want it for laughing).

Anything that has on the box "3G 850" or "UMTS 850" is supported on Spark. Many Vodafone branded devices work just fine on Spark. Just need to say 3G or UMTS 850Mhz.

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  Reply # 1196488 12-Dec-2014 18:15
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plambrechtsen:
adrenalinenz:
wongtop: I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.


No thanks, might sell the hotspot and get one that supports Spark


Nathan, that Wifi Access Point is supported on Spark (not that I am sure we want you considering I know what you want it for laughing).

Anything that has on the box "3G 850" or "UMTS 850" is supported on Spark. Many Vodafone branded devices work just fine on Spark. Just need to say 3G or UMTS 850Mhz.


Since the E5373 supports 4G, I'd guess he wants to get a 3G & 4G Spark device, not swap 4G for 3G ;)



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Wannabe Geek


  Reply # 1196673 13-Dec-2014 00:55
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plambrechtsen:
adrenalinenz:
wongtop: I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.


No thanks, might sell the hotspot and get one that supports Spark


Nathan, that Wifi Access Point is supported on Spark (not that I am sure we want you considering I know what you want it for laughing).

Anything that has on the box "3G 850" or "UMTS 850" is supported on Spark. Many Vodafone branded devices work just fine on Spark. Just need to say 3G or UMTS 850Mhz.


Should have added I want the 4G as well. :)

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  Reply # 1197142 14-Dec-2014 08:31
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adrenalinenz:
plambrechtsen:
adrenalinenz:
wongtop: I have a Vodafone R205 (No LTE and only 21 Mbps 3G), but it does support 3G 850.  You just need to configure the APN correctly for Spark.  Happy to swap if you want.


No thanks, might sell the hotspot and get one that supports Spark


Nathan, that Wifi Access Point is supported on Spark (not that I am sure we want you considering I know what you want it for laughing).

Anything that has on the box "3G 850" or "UMTS 850" is supported on Spark. Many Vodafone branded devices work just fine on Spark. Just need to say 3G or UMTS 850Mhz.


Should have added I want the 4G as well. :)


If it were me, I would hold out until the 700Mhz LTE APT Band 28 devices come out.

I just noticed the MF910 does support 700Mhz if the manual is to be believed. Plus it has external antenna connections, which may be handy for whatever reason ;)

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  Reply # 1197253 14-Dec-2014 15:53
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I just bought the mf910 because it supposedly sports the 700MHz LTE. The zte nz site seems to support this theory ;http://www.zte.co.nz/main/MF910.htm

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